About RSL WA

RSL WA is one of Australia’s most respected charities, proudly supporting veterans and their families since 1916. With over 6,500 members across 106 Sub‑Branches, we are a unique intergenerational organisation welcoming current and ex‑serving members of the Australian Defence Force and allied nations.

Guided by the values of care, mateship, and remembrance, we deliver wellbeing, welfare, and claims advocacy services that help veterans and their families thrive. We also lead major commemorative events such as Anzac Day and Remembrance Day.

With more than 63,000 serving and ex‑serving personnel in Western Australia, RSL WA plays a vital role in honouring service, educating the community, and helping veterans realise their potential to contribute to the WA community.

The Position

We are seeking a friendly, skilled and customer-focused Concierge to join the Anzac House team on a casual basis.

This role is often the first point of contact for members, guests and visitors, helping to create a welcoming and positive experience for everyone entering the building. The successful candidate will be available to work afternoon and evening shifts, generally commencing at 2:30pm and finishing as late as midnight. Occasional Saturday shifts may also be required.

Key Responsibilities

- Welcome members, guests and visitors and direct them to the appropriate area.
- Provide information about RSL WA, the Anzac Club and available services.
- Manage incoming telephone calls and enquiries.
- Assist with guest concerns and resolve issues professionally, escalating where required.
- Maintain a friendly, professional and approachable presence at all times.
- Ensure foyer, reception and public areas remain clean, tidy and presentable.
- Coordinate and manage deliveries and courier arrivals.
- Monitor building access and security matters.
- Work collaboratively with other Anzac Club team members to deliver an exceptional customer experience.




- Undertake other duties as directed.

About You

You enjoy interacting with people and take pride in delivering excellent customer service. You are reliable, professional and able to remain calm and composed in a busy environment.

You will also demonstrate

Qualifications and Experience

- Experience in customer service, hospitality, reception, concierge or a similar role.
- Experience working with, or an understanding of, the Australian Defence Force community and veterans would be highly regarded.
- Knowledge and understanding of Workplace Health and Safety principles.
- An understanding of building security procedures would be advantageous.
- A current National Police Clearance (or willingness to obtain one).

Personal Skills and Attributes

- Commitment to the values and purpose of RSL WA.
- Outstanding customer service and communication skills.
- Strong interpersonal skills with the ability to engage positively with a diverse range of people.
- Ability to work both independently and collaboratively within a team.
- Excellent time management and organisational skills.
- Sound computer skills, including Microsoft 365.
- Ability to exercise judgement, show initiative and work calmly under pressure.
- Flexibility to work afternoon, evening and occasional weekend shifts.
- A professional presentation and approachable manner.

Why join RSL WA?

- Make a meaningful difference in the lives of veterans and their families
- Work within a supportive, values‑driven organisation
- Join a collaborative and dedicated Veteran Services team
- Modern and central office in Perth CBD
- Community Salary Packaging benefits
- Discounted Food & Beverage at ANZAC Club

Please note: RSL WA reserves the right to commence interviews and make an appointment before the advertised closing date. Early applications are strongly encouraged.

We welcome and encourage applications from veterans, current and former serving members of the Australian Defence Force, and their families.

📌 Concierge (Perth)
🏢 RSLWA
📍 Perth