? Ready to Drive Customer Security Outcomes That Truly Move the Needle in AI and Cybersecurity?

Join Avertro

, a venture-backed cybersecurity startup building a platform that empowers security leaders to manage cyber and AI risk with confidence.

✨ The Opportunity

We’re looking for a Customer AI Security Analyst who can partner deeply with customers, guide meaningful adoption of our products, and help leaders achieve measurable business, AI, and security outcomes. Our customers operate in high-stakes environments - critical infrastructure, financial services, government, and other regulated sectors - where clarity and confidence matter.

This is a hands-on, high-impact role at a pivotal growth stage for Avertro. What makes this one of the most unique opportunities in the security world is your direct proximity to the product and our customers, helping shape the very tools that other security leaders use globally. You thrive on getting into the details - whether that’s mapping complex frameworks, writing scripts to automate security tasks, or conducting assessments.

This role requires high technical curiosity and the ability to master the use of our own products.

You’ll play a critical role in shaping the customer experience, strengthening relationships with security leaders, and helping refine processes. You’ll also be responsible for driving adoption, value, and long-term success across your assigned customers. You’ll guide them through key milestones in the post-sales journey, influence how they use our products to achieve their AI and cyber risk objectives, and ensure they see measurable outcomes from the platform.

? What You’ll Do

- Customer Technical Advisory : Advise customers on best practices across AI security, compliance automation, control benchmarking, threat simulation, and risk quantification. Provide technical support by conducting deep-dive gap analyses for customers and helping them map their technical controls within the Avertro platform.

- Customer Success: Manage the success, health, and engagement of your assigned customer portfolio. Support onboarding and help customers progress smoothly through implementation and adoption.



Build and execute customer success plans aligned with security, risk, AI, and compliance priorities.

Lead value-focused touchpoints, including proactive check-ins and QBRs. Monitor platform usage and intervene early to drive engagement and outcomes. Capture insights from customer interactions to help shape product enhancements.

Partner with Sales to support renewal readiness and identify expansion opportunities. Contribute to building repeatable CS processes, playbooks, and scalable customer experiences.

- AI-Enhanced Workflows : Proactively use AI tools and agents to accelerate research, risk mapping, and report generation. You are expected to use AI as a force multiplier to increase your individual output and accuracy.

- Framework & Content Mapping : Act as a technical specialist for our platform’s content. You will use the platform to map technical security controls to business-level risks and global frameworks (e.g. NIST CSF, ISO 27001, SOC 2, CPS 230), ensuring our library is technically accurate and actionable.

- Security Automation & Scripting : Write and maintain scripts (Python, Bash, etc.) to automate repetitive security tasks and data collection. You will build the connectors and automations that make our security operations efficient.

? What We’re Looking For

- Experience : 1–3 years of hands-on experience in an individual contributor role within Cybersecurity (Customer Success, SecOps, AppSec, GRC, or Consulting).

- Technical Foundations & Coding : You have a solid grasp of computing fundamentals (OS, Networking, APIs). You are proficient in at least one scripting language (Python, Bash, etc.) and are comfortable reading and writing basic code to solve problems.

- AppSec Knowledge : You understand web application security and the OWASP Top 10.



You can explain the technical "how" behind a vulnerability and how to fix it in a cloud-native environment.

- Engineering Empathy : You understand how software is built (Git, CI/CD, SDLC). You can talk to developers in their language and understand the trade-offs between security and velocity.

- AI Proficiency : You are an early adopter of AI tools (LLMs, research agents) and know how to use them to automate your own workflow while maintaining data security and accuracy.

- Framework Literacy : You understand common frameworks (NIST, ISO) and, more importantly, how they translate into actual technical controls.

- Proactive Mindset : You love "doing." You are self-sufficient, highly organized, and don't need a manager to tell you how to prioritize your daily tasks.

- Startup Grit : You value progress over perfection. You are happy to roll up your sleeves to do the manual work when needed while building the automation to ensure you don't have to do it twice. You are independent, proactive, detail-driven, and adaptable.

- Excellent communicator : You can build trust quickly and manage sensitive, high-impact engagements.

? Why You’ll Love Working With Us

- High-Trust Culture : We don't micromanage. You own your tasks and we trust you to deliver outcomes.

- Direct Impact : Your work directly influences both our internal safety and the quality of the product our customers use every day.

- Growth Orientation : You’ll work closely with our security leaders, providing a massive opportunity to learn how to build a world-class security function from the ground up.

- Competitive Package : Competitive salary, equity options, and a flexible hybrid working environment.

- Our Vibe : We get sh*t done, call it like it is, stay laser-focused on problems worth solving, and work with good humans only.

✨ Interested? If you are a technical problem-solver who wants to be at the heart of a quick-growing cyber startup, we’d love to hear from you.

Please note:

- We do not support visa sponsorship.
- Ensure your CV does not exceed 2 pages.
- Only shortlisted candidates will be contacted.
- No agencies, please.

📌 Customer AI Security Analyst (Sydney)
🏢 Avertro
📍 Sydney