About the role

We're looking for an organized and customer-focused Customer Service & Office Administrator to join the team onsite, preferably full time. You'll be the first point of contact for our customers and a key support to the business owner and workers. That means answering calls and enquiries, booking jobs, and keeping everything running smoothly behind the scenes. If you enjoy helping people, love being organized and can work independently, this role is for you.

Key responsibilities

- Payroll, superannuation and onboarding and offboarding of employees

- Managing business finances, including accounts payable and receivable, invoicing and payment processing

- Matching bank transactions and reconciliation of accounts

- Manage employees when Director and 2IC are away

- Answer inbound calls, emails and enquiries professionally and promptly

- Book, schedule and confirm electrical jobs and appointments for our electricians

- Prepare job requests and process orders

- Keep customer records and job information up to date

- Using various platforms to finalise solar and battery installations and connections

About you

- Experience with Payroll and superannuation essential





- Solid financial administration experience, including accounts payable and receivable

- Experience with Quickbooks is desirable but not essential

- Previous experience in customer service, administration or a similar office role

- Excellent phone manner and written communication skills

- Strong organizational skills and attention to detail

- Confidence using computer systems, including Microsoft Office and the desire and ability to learn new platforms such as Quickbooks, ServiceM8 and Employment Hero

- Ability to juggle multiple tasks and work independently
- A reliable, punctual and positive team player

- Willingness to learn and grow within the role

About us

Gary Schmidt Electrical is looking for a capable and highly proactive Customer Service & Office Administrator to run the day-to-day office administration.

Benefits

- Generous remuneration in alignment with experience and capabilities

- Monday to Friday, hours between 7am – 4pm (semi-flexible)

- Flexibility when life happens

- Real variety and ownership: you'll run your own area and make the role yours

📌 Customer Service and Office Administration (Swan Hill)
🏢 Gary Schmidt Electrical
📍 Swan Hill