About Us:

As a global leader in our field, we are committed to developing products that set new benchmarks in the industry. We are proud to cultivate a vibrant and inclusive workplace where innovation and teamwork flourish. Join us to be part of a progressive company that prioritises your development and empowers you to make an impact. We are offering exciting opportunities to engage in projects to collaboratively shape the future of the work we do.

Role Overview:

As our Customer Service Manager, you will be responsible to ensure the seamless operation of order fulfillment and customer satisfaction. You’ll work closely with a supportive team and collaborate with the wider team to optimise the service we provide to our customers and ensure that the business objectives are met.

Key Responsibilities:

- Responsible for order management, ensuring the team meets the KPI assigned, in accordance with the agreed SLA.
- Proactively lead and guide the team to anticipate order fulfillment needs and prepare performance reports.
- Work closely with the internal teams to optimise and balance customer demand and supply, including provision of timely solutions and addressing customer issues.
- Identify opportunities for process improvements on customer service processes, implement data-driven solutions, and support major projects including new system implementation.
- Take full accountability for personal safety and well-being, and ensure adherence to Safety, Health, and Workplace (SH&E;) standards.

What We’re Looking For:

- A tertiary degree, APICS certification or ability to demonstrate equitable work experience.
- Advanced computer skills (Excel, database management, MS Word) and strengths in data interpretation.
- Working knowledge of SAP is advantageous.




- Strong interpersonal and communication skills with a talent for building and nurturing stakeholder relationships.
- A strategic thinker with the ability to analyse data trends and adapt strategies accordingly.
- Excellent organizational and project management skills, with attention to detail.
- A proactive and motivated approach, with the ability to work independently as well as part of a collaborative team.
- A passion for creating positive customer experiences and achieving outstanding results.

Why Join Us?

- Care: because we strive to create an environment where everyone is respected, included and supported in their wellbeing and safety.
- Performance: because we give everyone the means to succeed and contribute fully to Arkema's collective ambition.
- Innovation: because it is at the heart of our businesses and our ability to envision the materials and solutions that will contribute to a more sustainable world.
- Collaboration: because trust, empowerment, solidarity and teamwork are at the heart of how we operate.
- Growth: because we encourage everyone to learn, grow and seize new opportunities within a resolutely international group.

How to Apply:

If you’re ready to bring your skills and enthusiasm to our team, we’d love to hear from you! Please share your best career achievement in your cover letter.

Don’t meet every single requirement? We believe that diverse backgrounds and perspectives foster innovation. If you’re excited about this role but don’t align perfectly with every qualification, we encourage you to apply anyway!

We strive to be an equal opportunity and inclusive employer. We are committed to providing employment opportunities that support you in reaching your full potential.

📌 Customer Service Manager (Melbourne)
🏢 Bostik
📍 Melbourne