Job Description

Are you passionate about providing exceptional customer service and building meaningful relationships? Do you thrive in a fast-paced setting where quick thinking is essential? If so, we invite you to apply for the position of Loyalty Host at The DOOLEYS Group.

Salary: $92,259.00 - $92,259.00

Job Type: Permanent - Full Time

Location: Lidcombe

Job Category: Customer Service

Key Responsibilities

- Provide outstanding customer service and build strong rapport with our members.
- Understand and anticipate customer needs to ensure consistent satisfaction.
- Show cultural sensitivity and foster meaningful connections with diverse customers.
- Work flexible shifts, including afternoons, evenings, weekends, and public holidays.

Desired Skills And Experience

- Extensive customer service experience, preferably within a club, hospitality, gaming or membership environment.
- Proven experience leading, mentoring and motivating a team.
- Demonstrated ability to build and maintain strong relationships with members and customers.
- Exceptional interpersonal and communication skills,



with the confidence to proactively engage with members.
- Experience managing difficult customer situations calmly and professionally.
- Strong sales, promotional and member engagement skills.
- Proficiency in either Mandarin, Cantonese, Vietnamese or Korean (highly desirable).
- Current RSA and RCG certifications.
- Flexibility to work a variety of rostered shifts, including evenings, weekends and public holidays.

What We Offer

- An attractive salary.
- On-site parking
- One-on-one development, support, mentorship, and coaching.
- Daily meal allowance.
- 17.5% annual leave loading.
- Provided uniform.
- Discounted membership at DOOLEYS Health and Fitness.

This is an excellent opportunity for an experienced and proactive individual to join a growing organization that is committed to developing its people. If you are ready to take on a rewarding role with The DOOLEYS Group and become part of our dynamic team.

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📌 Loyalty Host (Sydney)
🏢 DOOLEYS Clubs
📍 Sydney