Customer Service & Claims Consultant | Healthcare

Perks

- 12-month contract with a global healthcare organisation
- Hybrid working | Sydney CBD location
- Competitive salary circa $86,000 + super + health insurance

About the company

A global healthcare organisation specialising in innovative medical technology and patient care solutions. With a growing presence in Australia, the business is committed to improving patient outcomes through accessible healthcare products, technology and exceptional customer support.

About the prospect

An exciting opportunity for an experienced Customer Service & Claims Consultant to join a growing healthcare business based in Sydney CBD.

Working within a supportive team, you will assist patients, healthcare professionals and external providers with insurance claims, eligibility enquiries and order processing.

This role combines customer service, claims administration and patient engagement, ensuring customers receive the support they need to access essential healthcare products.

Duties





- Manage customer and patient enquiries
- Process healthcare claims and approvals
- Verify insurance eligibility and coverage
- Liaise with insurers and healthcare providers
- Coordinate orders and payment processing
- Resolve claims and customer enquiries
- Maintain accurate records and documentation
- Support patients throughout their journey

Skills and Experience

- Customer service or claims experience
- Health insurance knowledge highly regarded
- Healthcare patient engagement highly desirable
- Strong communication and administration skills

Culture

Join a collaborative, patient-focused team that values accuracy, empathy and exceptional customer service. A supportive environment where employees are encouraged to contribute ideas, develop their skills and make a difference to patients' lives.

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📌 Customer Service & Claims Consultant | Healthcare (Sydney)
🏢 Healthcare Professionals Group
📍 Sydney