Graduate Customer Services and Sales Consultant

Looking to kickstart or advance your career in SaaS and consulting? With over 20 years of worldwide success and a strong customer base of global brands and Fortune 500 companies, our client is now expanding their APAC operations.

They're currently looking for a driven graduate or customer service consultant to join their supportive and ambitious team, and step into the booming world of SaaS. This is your opportunity to join a global leader in Contractor Management Software and build a long-term career in software consulting and sales.

After a fully paid, world-class training program, you'll join the Sydney team as a Consultant/Associate , delivering exceptional service to clients while developing your technical, business development, and client relationship skills.

The Perks:

- $90,000 + Super + Bonus
- 6-8 week paid international training program
- Defined career growth pathway, from Customer Service to Business Development & Software Sales
- Hybrid working, WFH Mondays & Fridays
- Central Sydney CBD office near public transport
- Lunch provided in-office (Tue-Thu)
- Ongoing mentoring, networking events, and global team-building activities
- International travel opportunities




- Health insurance & wellness programs
- Parking or public transport reimbursement
- Start date: 6 January 2027

Role and Responsibilities:

- Proactively service and support contractor and supplier clients
- Deliver software training via phone, video, and in-person
- Manage inbound enquiries, troubleshoot issues, and provide solutions
- Handle account management functions, including invoicing and collections
- Participate in marketing and sales initiatives
- Analyse processes and suggest continuous improvement opportunities

You’ll start in a customer service role (approx. 18-24 months) with a clear plan to progress into business development, account management, and software sales.

What we're looking for:

- Bachelor's degree from an accredited university (or equivalent experience)
- 0-5 years' experience in customer service, call centre, or sales
- Robust written and verbal communication and presentation skills
- Excellent problem-solving and analytical abilities
- Proficient in MS Office and email applications
- Energetic, proactive, and eager to build a career in SaaS and Business Development

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📌 Graduate Customer Services and Sales Consultant (Sydney)
🏢 Smaart Recruitment
📍 Sydney