Make a real impact where it matters most.

Our people care deeply about serving and strengthening our community. We’re working hard to provide strong leadership and sustainable services to the Liverpool Plains, while developing our shire as an attractive destination to live, work, visit and invest. When you join Liverpool Plains Shire Council, you’ll be part of that impact every single day.

How you’ll make an impact

As a Customer Service Officer, you'll be the first point of contact for our community, providing professional and responsive service across a variety of customer enquiries, requests and transactions. You'll play an important role in creating positive customer experiences and supporting the delivery of Council services.

We currently have both a Full-Time Permanent opportunity and a Casual opportunity available.

- Full-Time Permanent: Salary ranging from $58,151.60 to $74,443.20 gross per annum, plus 12% superannuation, with the commencing salary dependent on skills, qualifications and experience.

- Casual: Salary ranging from $31.95 to $40.90 gross per hour, plus 25% casual loading, with the commencing salary dependent on skills, qualifications and experience.

What you’ll bring to our team To thrive in this role, you’ll need:

- Experience in delivering high-quality face-to-face, telephone and digital customer service.

- Strong communication and interpersonal skills, with the ability to professionally resolve customer enquiries and issues.

- Experience in cash handling, payment processing and reconciliations.





- The ability to manage competing priorities while maintaining a high level of accuracy and attention to detail.

- Strong computer skills, including proficiency in Microsoft Office and the ability to learn and use business systems.

Why Liverpool Plains Shire Council?

Because here, your work matters. You’ll make a real difference for our community while enjoying genuine work–life balance, opportunities to grow, and the benefits of regional living. With a supportive team, adaptable arrangements and a lifestyle many only dream of, Liverpool Plains is a place where your career and life can both thrive.

You’ll enjoy access to a range of other benefits, including:

- Nine-day fortnight,
- Salary packaging and novated leasing opportunities,
- Generous leave entitlements, including Long Service Leave after five years’ continuous service,
- Professional development and training opportunities,
- Health and wellbeing initiatives,
- Access to Council’s Employee Assistance Program.

At Liverpool Plains Shire Council, we believe that diversity makes us stronger. We are committed to creating a safe and inclusive workplace that reflects the community we serve – where everyone feels welcome, respected, and empowered to thrive.





We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, culturally and linguistically diverse individuals, and members of the LGBTQIA+ community.

About the Liverpool Plains Shire The Liverpool Plains Shire is centrally located in the New England-North West, strategically nestled in the foothills of the Great Dividing Range. Stretching across 5,086 square kilometres, the Liverpool Plains is renowned as the food bowl of New South Wales and is home to a vibrant community, offering the best of country living.

The main population centres of Quirindi and Werris Creek are located at the heart of the Shire and are supported by several smaller villages and hamlets including Blackville, Caroona, Currabubula, Pine Ridge, Premer, Spring Ridge, Wallabadah, and Willow Tree.

Read to Apply?

To apply, click APPLY NOW below and complete the application form. You will need to attach your Resume (CV) and Cover Letter and address the selection criteria.

Applications close 11:59pm, Monday 26 October 2026.

Applications will be reviewed progressively, and interviews may be conducted prior to the closing date.

Please Note: Notifications are primarily system generated. Please ensure your email is correct before submitting an application to avoid missing crucial updates and required information.

Enquiries For further information about this role, please feel free to contact Paul Drummond, Manager Customer Experience on (02) 6746 1*** for a confidential discussion.

📌 Customer Service Officer (Quirindi)
🏢 Liverpool Plains Shire Council
📍 Quirindi