Front Facing Customer Service/Participant Support Officer |Midland location| $38.89 per Hour |12-Month assignment to December 2027, with possibility of extension | Full-Time Hours

Are you a customer-focused administrator with outstanding communication skills and a passion for helping people? As a Participant Support Officer, you'll provide administrative, customer service, and coordination support while ensuring participants receive a positive and skilled experience. You must be comfortable providing empathetic support while maintaining professionalism in sometimes challenging situations.

What's on Offer?

✅ $38.89 per hour + 12% superannuation

✅ 12-months through to December 2027 -Full-time business hours

✅ Meaningful work supporting participants and their families

✅ Valuable government experience

Mandatory Requirements To be considered for this opportunity, applicants must:

- Be an Australian Citizen
- Be willing and able to obtain and maintain an NDIA Security Clearance
- Be available to commit to the duration of the contract

Key Responsibilities

- Managing and resolving participant matters
- Providing reception and counter support
- Assisting participants with self-service kiosks and online platforms
- Responding to customer enquiries and directing individuals to appropriate services
- Managing shared inboxes, appointments, and telephone enquiries
- Coordinating meeting rooms and ensuring facilities are accessible for participants
- Undertaking research, investigations, and preparing reports and correspondence
- Performing accurate data entry and administrative processing
- Recording complaints, feedback, and enquiries

About You

- Previous experience in customer service, administration, reception, scheduling,



or coordination roles
- Strong proficiency in Microsoft Outlook and Microsoft Office applications
- Ability to manage multiple priorities and competing deadlines
- High attention to detail and accuracy
- Emotional resilience and the ability to navigate challenging conversations professionally
- A compassionate and empathetic approach to customer interactions
- Ability to adapt quickly in a fast-paced and evolving environment

Desirable Experience

- Experience using Microsoft Bookings
- Advanced Microsoft Excel skills, including reporting and data analysis
- Previous experience within government, disability, healthcare, community services, or related sectors

Working Environment

This role is primarily office-based and involves

- High levels of face-to-face participant interaction
- Significant telephone and email communication
- Open-plan and hot-desk working environments
- Working collaboratively within a team setting
- Computer-based work and data entry
- Managing sensitive or complex enquiries from participants and stakeholders

Apply now with your up-to-date CV. Please note only suitable candidates will be contacted. Applications close 5pm Thursday 15th October. At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at *****@hoban.com.au or visit www.hoban.com.au/adjustments for additional contact details.

📌 Customer Service/Participant Support Officer (Midland)
🏢 HOBAN Recruitment
📍 Midland