Customer Service Specialist – Freight Forwarding

GenFreight Global Logistics

Tullamarine, Melbourne VIC | Full-time

Own your client relationships. Put your freight and pricing expertise to work.

You know freight forwarding. You enjoy building relationships, preparing competitive quotes and solving problems. Now you’re looking for a role where your experience, judgement and ideas can make a difference.

Join GenFreight and take ownership of a client portfolio, with direct access to leadership and close collaboration with our Operations team.

About GenFreight

Founded in 2013, GenFreight Global Logistics provides international and domestic freight, customs clearance and supply-chain solutions, with offices in Brisbane and Melbourne.

Our Mission is Find A Way. Our Vision is Create Freedom, for our clients, our people and our business.

We put this into practice by understanding our clients’ needs, communicating proactively and providing workable options when plans change.

The opportunity

Based in our Tullamarine office, you’ll own the client relationship, quoting, pricing and service coordination for your allocated portfolio.

Our Operations team in the Philippines manages shipment processing and execution. You’ll work closely with them to communicate client requirements, coordinate priorities and follow through on service outcomes.

You’ll also work with overseas agents and suppliers, maintain accurate commercial records and contribute to invoicing and month-end requirements.

Your focus: informed clients, commercially sound quotes, clear handovers and commitments delivered.

What you’ll do

- Manage your client portfolio: Understand each client’s business, shipping priorities and upcoming requirements.





- Quote and follow up: Prepare accurate quotes and proposals in CargoWise within agreed timeframes, then follow up to secure bookings.

- Manage pricing: Obtain competitive supplier and agent rates, maintain assigned tariffs and client pricing, and protect margins.

- Coordinate service delivery: Communicate booking, order and cross-trade requirements to Operations and monitor progress against client expectations.

- Keep clients informed: Provide timely updates, investigate issues and recommend practical options, escalating early when support is needed.

- Maintain accurate records: Keep CargoWise communications, documentation and task lists current, following SOPs and compliance requirements.

- Support financial accuracy: Prepare client invoices, check vendor invoices for approval and complete assigned WIP, accrual and month-end tasks.

- Strengthen relationships: Identify additional client needs and opportunities to improve service, retention and business growth.

What you’ll bring

- At least five years’ international freight forwarding experience, with a sound understanding of air and sea freight.

- Experience in customer service, quoting and pricing.

- CargoWise experience essential.

- Commercial awareness, including freight costs, margins and service options.





- Strong communication and relationship-building skills.

- Accuracy, organisation and the ability to manage competing priorities.

- Initiative to investigate problems, recommend solutions and follow through.

- A willingness to learn, share knowledge and contribute to the team.

You’ll enjoy this role if you take pride in delivering valuable service and want to understand the client’s business beyond the shipment in front of you.

Why join GenFreight?

- Ownership and autonomy: Manage your portfolio and use your experience to influence client outcomes.

- Direct access to leadership: Work closely with our General Manager and Founder and Managing Director.

- Connected teamwork: Collaborate with Operations, colleagues and overseas partners to deliver for clients.

- Commercial development: Build your capability in pricing, client retention and account development.

- A voice in improvement: Contribute ideas that improve our processes and the client experience.

How we work

Our four Standards guide our everyday decisions:

- Accountability — Own It: Take responsibility and follow through.

- Excellence — Raise the Standard: Deliver accurate work and keep improving.

- Integrity — Do What’s Right: Be honest, transparent and commercially responsible.

- Collaboration — One Team: Share information and help others succeed.

Ready to Find A Way?

Apply through SEEK with your CV and a short cover letter sharing a freight challenge you helped resolve, the action you took and the outcome.

Shortlisted candidates will meet with our General Manager and Managing Director.

Australian citizenship is required for this position.

📌 Customer Service Specialist- Freight Forwarding (Tullamarine)
🏢 GenFreight Global Logistics
📍 Tullamarine