/n Introduction/n

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/n About Orikan /n Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions. /n Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. /n

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Description/n

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/n ✨ Make an Impact with Every Response /n Are you a skilled communicator who can turn complex situations into clear, customer-focused outcomes? /n At Orikan, we're looking for a Casual Customer Support Officer - Correspondence to join our Customer Support team in Docklands. In this role, you'll help customers navigate enquiries, appeals and infringement matters through thoughtful, professional and well-crafted written communication, ensuring every response is timely, accurate and customer-focused. /n If you have exceptional attention to detail, enjoy investigating issues, and take pride in delivering outstanding customer experiences, we'd love to hear from you. /n /n What You'll Be Doing /n As a key member of our Customer Support team, you'll: /n ✍️ Prepare clear, professional and empathetic written responses to customer enquiries, appeals and complaints. /n Investigate information and assess cases to make informed and compliant decisions. /n Collaborate with internal stakeholders to resolve customer issues and achieve positive outcomes. /n ✅ Apply legislation, policies and procedures with accuracy and sound judgement. /n Manage a high volume of correspondence while maintaining exceptional quality standards. /n Support operational requirements and work collaboratively with leaders and colleagues to achieve team performance goals. /n

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Skills And Experiences/n

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/n What Will Make You Successful? /n We're looking for someone who combines strong writing skills with critical thinking and excellent customer service. /n /n You'll Bring: /n /n





- Exceptional written communication skills and attention to detail.

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- Strong analytical and problem-solving abilities.

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- Confidence handling complex or sensitive customer matters professionally.

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- The ability to interpret and apply policies, procedures and guidelines.

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- Excellent organisational and time management skills.

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- A calm, resilient and solutions-focused approach.

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- Strong computer literacy and confidence working across multiple systems.

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- Experience managing customer correspondence in a fast-paced environment.

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- Experience in customer service, correspondence and/or administration.

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- Experience within Local Government, infringement management, customer correspondence or other regulated environments.

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- Knowledge of relevant legislation, guidelines and service standards.

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- Experience using case management or customer management systems.

/n /n /n What's in it for You? /n Docklands, Melbourne - Contemporary office in the heart of Docklands /n Flexible Casual Employment - Casual hours with the chance to gain valuable experience within a growing organisation. /n Purpose-Driven Work - Help create more liveable communities through smarter mobility, parking compliance and equitable access to public spaces. /n Career Development Opportunities - Many of our team members progress into permanent customer support, client services and leadership roles. /n Supportive Team Culture /n /n

- Comprehensive onboarding and training.

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- Employee recognition and reward programs.

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- Values-led culture that genuinely puts people first.

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- Collaborative and supportive team environment.

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- Ongoing learning and development opportunities.

/n /n /n Ready to Put Your Communication Skills to Work? /n If you're passionate about delivering exceptional customer outcomes, solving complex problems and making a genuine impact through written communication, we'd love to hear from you. /n Apply today and join Orikan in building smarter cities and stronger communities across Australia and New Zealand. /n /n

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📌 Customer Support Officer - Correspondence - Casual (Melbourne)
🏢 i-Kan
📍 Melbourne