We are currently seeking a Level 1/2 IT Support Officer to join a leading independent school in Sydney.

This is a fantastic prospect for a hands-on IT Support professional who enjoys working directly with users and providing a high level of customer service. You will be supporting students, teaching staff and administrative teams across a busy school environment.

The position is initially offered on a 6-month contract, with a strong possibility of transitioning into a permanent role.

About the Role

You will provide Level 1/2 technical support across the school, troubleshooting hardware, software, user access and device-related issues.

A key focus of the role will be supporting the school's iPad rollout and device management, making previous experience with Jamf highly desirable.

Key Responsibilities

- Provide Level 1/2 IT support to students, teachers and administrative staff
- Deliver professional and friendly face-to-face technical support
- Troubleshoot hardware, software and user access issues
- Manage and resolve IT helpdesk tickets
- Support the rollout, configuration and deployment of iPads
- Manage Apple devices using Jamf
- Manage Windows devices through Microsoft Intune
- Perform password and MFA resets and general user administration




- Manage accounts and groups through Active Directory and Entra ID
- Reimage and configure Windows laptops for redeployment
- Assist with maintaining device compliance across the school
- Provide excellent customer service and ensure a positive experience for end users

About You

To be successful in this role, you will have:

- Previous Level 1/2 IT Support or Helpdesk experience
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Experience providing face-to-face IT support
- Experience supporting Apple devices / iPads
- Previous Jamf experience is highly desirable
- Experience with Microsoft Intune would be advantageous
- Knowledge of Active Directory and/or Entra ID
- A proactive and hands-on approach to IT support
- The ability to work 5 days per week on-site

What's on Offer?

- $600+ super per day
- Initial 6-month contract
- Strong potential for the role to transition to permanent
- Hands-on exposure to Jamf, Intune, Apple and Microsoft technologies
- Opportunity to work in an established education setting
- A wide-ranging role combining technical support, device deployment and customer service

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📌 Desktop Support Engineer (Sydney)
🏢 Morgan Mckinley
📍 Sydney