Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware support. Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, iPhone, iPad, standard software, at customer sites, Infrastructure Managed Services (IMS) environments and/or depot locations, and may be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair.

Position: Desktop Support Engineer

Location: Melbourne Australia (Onsite)

Position type: Full time

Key Responsibilities

A. Spare Parts and Inventory Management

- Manage and maintain ready-to-use spare parts in designated parts lockers.
- Maintain accurate inventory records of spare parts, loaners, and replacement devices.
- Monitor stock levels and request replenishment when inventory is low.
- Ensure spare devices and components are properly stored, tracked, and available when required.

B. Technical Support and Remote Assistance

- Coordinate with the Level 1.5 Support Desk for technical assistance and troubleshooting.
- Provide onsite support to field dispatch technicians as required.
- Support remote smart-hands activities, including device imaging, under the guidance of support teams.
- Follow approved technical procedures and escalation processes when issues cannot be resolved onsite.

C. Asset Management and Documentation

- Record asset information, including asset tags, serial numbers, and replacement device details.
- Update and maintain accurate asset records for submission to the asset management system.
- Ensure asset movements, replacements, and disposals are documented appropriately.




- Maintain records of completed activities and provide updates to relevant stakeholders.

D. Equipment Packing and Shipping

- Pack IT equipment securely for transportation to staging locations or designated third-party pickup areas.
- Use packaging materials and shipping accounts provided by through the client.
- Ensure equipment details and shipment documentation are accurate before dispatch.
- Coordinate equipment handovers and maintain shipment tracking records where applicable.

E. IMACD Services

- Perform and coordinate Install, Move, Add, Change, and Delete/Dispose (IMACD) activities for IT hardware and software.
- Support equipment installations, relocations, upgrades, replacements, and decommissioning.
- Coordinate with end users, client representatives, and teams to complete activities within agreed timelines.
- Update asset records and service documentation following each activity.

F. Desk-Side Support and Break/Fix

- Provide onsite end-user support for hardware and software issues affecting workstations, laptops, mobile PCs, and peripherals.
- Diagnose and troubleshoot technical issues and perform approved repairs or component replacements.
- Support device configuration and software-related troubleshooting within the assigned scope.
- Escalate unresolved issues to the appropriate support team.
- Keep end users informed about progress and service restoration.

G. Loaner and Whole-Unit Spare Management

- Maintain and manage whole-unit spare devices, loaner equipment, and spare-part inventories at designated locations.
- Track the issuance, return, replacement, and availability of loaner devices.
- Ensure returned devices are inspected and their inventory records are updated.
- Monitor stock utilization and coordinate replenishment as required.

H. End-User Guidance and Training

- Guide end users in the proper operation and basic maintenance of IT systems and equipment.
- Explain approved troubleshooting procedures and best practices for device usage.




- Provide instructions on relevant hardware and software features within the technician's scope of responsibility.
- Promote appropriate handling and care of IT equipment.

3. Documentation and Compliance

- Maintain accurate service records, asset updates, inventory logs, and shipping documentation.
- Follow client security policies, IT procedures, and approved asset-handling practices.
- Ensure all activities are performed within the agreed SOW and applicable operational procedures.
- Maintain clear communication with the client, and the relevant support teams.

4. Key Performance Expectations

- Timely completion of assigned onsite support and IMACD activities.
- Accuracy and completeness of asset records and inventory updates.
- Effective management of spare parts, loaner devices, and replacement equipment.
- Compliance with approved packing, shipping, and asset-handling procedures.
- Timely escalation and follow-up of unresolved technical issues.
- Professional communication and positive end-user service experience.

Why AVASO Technology?

- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and advantages package.
- Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to [email protected] (Please do mention the Location you're applying for)

📌 Desktop Support Engineer (Melbourne)
🏢 AVASO Technology Solutions
📍 Melbourne