/n Introduction/n

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/n About Us /n As Australia’s largest independent fleet management solutions provider, Fleetcare delivers innovative and tailored fleet management and leasing solutions to clients across Australia. /n Our people are fundamental to our success, and we are looking for motivated individuals who want to contribute, continue developing their skills and become part of the Fleetcare family. /n

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Description/n

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About the Role/n We are looking for a customer-focused Desktop Support Analyst to join our Technology Services team. /n Reporting to the Head of Technology Services, you will provide first and second-level desktop support to Fleetcare employees across a range of hardware, software and network-related issues. You will respond to support requests, troubleshoot problems, complete software installations and upgrades, and keep users informed throughout the resolution process. /n This is a hands-on role suited to someone who enjoys solving problems, supporting people and working across a variety of technical issues. You will also have the opportunity to build your technical knowledge through ongoing team training and exposure to Fleetcare’s broader technology environment.

What You’ll Be Doing/n /n

- Provide telephone and face-to-face technical support for desktop issues.

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- Respond to IT support requests and help users resolve hardware, software and network-related problems.

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- Maintain accurate service desk records, including faults, actions taken and resolutions.

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- Complete hardware and software installations and routine upgrades in accordance with service requirements.

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- Keep users regularly updated and provide realistic resolution timeframes.

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- Escalate unresolved or complex technical issues to the appropriate subject matter experts.

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- Work with external service providers and supply the diagnostic information needed to progress issues.

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- Maintain and develop technical work instructions and procedures.

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- Participate in team training and contribute to continuous improvement initiatives.

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Skills And Experiences/n

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About You/n You are approachable, organised and genuinely enjoy helping people resolve technical problems. You communicate clearly, stay calm when managing competing requests and take responsibility for seeing issues through to resolution. /n To be successful, you will bring: /n /n

- At least one year of relevant IT support experience.

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- A relevant tertiary or technical qualification.

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- Sound technical knowledge of desktop hardware and software.

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- Strong analytical, troubleshooting and problem-solving skills.

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- Good communication and time-management skills.

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- The ability to manage multiple support requests and prioritise effectively.

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- A strong customer service focus.

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- A professional and ethical approach to confidential and sensitive information.

/n /n Experience or knowledge of fleet management will be highly regarded but is not essential.

Why Join

Fleetcare?/n At Fleetcare, you will enjoy the benefits of working for a successful national organisation while being part of a supportive and team-oriented team. /n We offer: /n /n

- A varied role with exposure to a broad range of technology issues.

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- Ongoing learning and professional development opportunities.

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- The prospect to develop your Level 1 and Level 2 support capability.

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- Employee Assistance Program.

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- Novated leasing benefits.

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- Employee recognition and birthday initiatives.

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- Modern office facilities.

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- A workplace guided by integrity, customer focus, accountability, respect and excellence.

/n /n If you are an early-career IT support professional looking for a role where you can strengthen your technical knowledge, provide meaningful support and contribute to a reliable technology experience, we would love to hear from you. /n Fleetcare is an equal opportunity employer and encourages applications from culturally diverse backgrounds. /n Please note: Any offer of employment will be subject to the successful completion of pre-employment background checks. /n We kindly request that recruitment agencies do not contact us regarding this vacancy or submit candidate applications. /n

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📌 Desktop Support Analyst (Perth)
🏢 Accelerate
📍 Perth