This is a permanent full-time position commencing November 2026. Statewide Services provides the services and supports required by schools to enable student achievement, with a focus on those students and schools that need it most. It encompasses both school and system-facing service delivery. While it primarily exists to support schools, it also has an important system-facing role supporting strategy and policy development. Service Design and Support provides the shared functions and support needed to provide better services to schools. It also coordinates, implements and supports programs, initiatives, and special projects. Its purpose is to provide strategy, policy and program oversight and operational support to Statewide Services.

The Role

The Project Support Branch, Service Design and Support Directorate is seeking to appoint a highly motivated, organised, and flexible Project Support Officer with strong communication skills, to join their team. Primarily, the Project Support Officer will provide information, advice, and support to Western Australian public schools to access, understand and use the Department’s Third-Party Services Catalogue. The catalogue is one resource that supports schools to apply the Students Online in Public Schools Policy. This includes the appropriate use of third-party software applications to ensure that the disclosure of students’ personal information is consistent with the Australian Privacy Principles. The successful applicant will maintain project databases and systems; monitor and review administrative support data; identify risks and provide reports to senior management. The Project Support Officers will assess and respond to requests for information and services, resolving or escalating issues as appropriate. Strong ICT skills and an awareness of cybersecurity standards and risk assessments are desirable. The role requires a high level of customer service engagement, including fostering and maintaining customer relations,



and effective working relationships with internal and external clients to support the provision of a quality support service. Within this role, you will also work with other business units to ensure integrated service delivery to schools and the system. You will be involved in supporting other strategic projects and initiatives as needed. Initiative and a focus on efficiency and continuous improvement of systems and processes are highly valued.

Qualified Benefits

- 12% employer contributed superannuation.
- Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote, flexible working hours
- Free onsite parking
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)

For more information about this opportunity, please contact Megan Alder, Principal Consultant - Project Support on or by emailing

We are committed to building the leadership capability of our people ( Building Leadership Impact ).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. Explore our Equity, Diversity and Inclusion Plan for more details.

Eligibility

- be an Australian or Recent Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Applications close: 4.30pm (AWST) on Monday, 5 October 2026

#J-18808-Ljbffr

📌 Project Support Officer (City of Joondalup)
🏢 Department Of Education
📍 City of Joondalup