Customer Experience Team Lead — Coach, Develop & Drive KPIs (Sydney)

Customer Experience Team Lead — Coach, Develop & Drive KPIs (Sydney)

12 Oct
|
Winc
|
Sydney

12 Oct

Winc

Sydney

Winc in Sydney is seeking a Team Leader, Customer Experience to guide and coach a busy Contact Centre team. You will drive coaching, performance reviews, and capability development while maintaining a positive, high-performing culture.

You will work with SAP, Salesforce, and Genesys to optimize customer outcomes and champion continuous improvement across service quality and productivity, reporting to the Contact Centre Manager.

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📌 Customer Experience Team Lead — Coach, Develop & Drive KPIs (Sydney)
🏢 Winc
📍 Sydney

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