The Rental Technician role will be responsible for providing technical oversight and experience to ensure all aspects of a rental solution is fit for purpose and performs per designed configuration and capacity. This includes RF aspects of antenna system installation, power system requirements and installation, equipment programming and appropriate feature flag/ firmware version programming. This role provides a key contribution to ensure total customer satisfaction by performing equipment and material management activities within the Rental team.
This role will provide technical oversight of the broader Rental equipment firmware versions, radio model & accessory compatibility, codeplug subject matter expert, repeater kit design and wiring, product bulletin awareness for end of sale and end of service life advice awareness, and liaise with inter-state Rental teams to ensure technician version alignment such as Radio Management and TRBOnet Watch update coordination.
Key responsibilities
- Check the technical and system compatibility of all recent orders
- Preparation and testing of Master code plugs for new firmware releases
- Preparation and testing of customer-specific code plugs
- Creation and setup of subscribers in ITM for customer fleets
- On-site customer support
- File all Rental Agreements and related documents
- Processing an agreement for delivery
- Coordinate and carry out handling of materials and equipment, primarily but not limited to Rental equipment
- Ensure that all Rental equipment is asset tagged and recorded in the relevant company databases before storage or movement to other locations
- Dispatch and receive equipment and materials for further processing as relevant
About you
- Certificate III in Electronics and Communications or equivalent
- Hands on technical experience to manage, program, install, commission, use, deinstall radio communications equipment including RF sites, power system
- Working knowledge of computer-based software and the Microsoft Windows OS environment
- Previous experience with digital radio communications and networking equipment (desirable)
- Experience with cellular / cloud bases Push To Talk services (desirable)
- Working knowledge of TRBOnet Plus console software and TRBOnet Watch monitoring software, Radio Manager software, virtual server technology (desirable)