Telephone Health Coach - My Health for Life

Diabetes Australia | Milton, Brisbane QLD Full-Time Fixed Term Contract to 30 June 2027

Immediate Start Available

Are you a passionate health skilled who enjoys supporting people to make meaningful, lasting changes to their health and wellbeing?

Join Diabetes Australia and become part of the My Health for Life team, Queensland's largest preventive health initiative. Working as a Telephone Health Coach, you'll empower participants to reduce their risk of type 2 diabetes, heart disease and stroke through evidence-based health coaching, behaviour change strategies and motivational interviewing techniques. This role delivers a state-wide telephone-based risk assessment and healthy lifestyle program aimed at improving long-term health outcomes.

Why Join Us?

At Diabetes Australia, our purpose is to reduce the incidence and impact of diabetes on people, health systems and society. We foster a workplace that is compassionate, collaborative and supportive, where every team member can make a genuine difference in the lives of others.

What We Offer

- Hybrid working model - 3 days in our Milton office and 2 days working from home
- Salary packaging benefits to help increase your take-home pay
- Access to over 80,000 online learning and professional development courses
- Empathetic, supportive and highly collaborative team culture
- Employee Assistance Program (EAP) available 24/7 for you and your immediate family
- Meaningful work that positively impacts the health of Queensland communities

About the Role





Reporting to the Telephone Health Coach Team Leader, you will manage a dedicated participant caseload and deliver structured telephone-based health coaching interventions that support healthy lifestyle change. Through motivational interviewing and evidence-based coaching techniques, you will help participants identify personal goals and develop sustainable strategies to improve their overall health and wellbeing.

Key Responsibilities

- Conduct outbound coaching calls to participants enrolled in the My Health for Life program.
- Deliver a structured six-session coaching program over a six-month period.
- Use motivational interviewing and behaviour change techniques to support participant goals.
- Manage participant scheduling and caseload requirements.
- Accurately maintain participant records and program data.
- Build strong working relationships across teams and stakeholders.
- Contribute to service targets and program outcomes.

About You

To be successful in this role, you will bring:

Mandatory Qualifications

Tertiary qualification in a relevant health discipline such as:

- - Registered Nurse
- - Physiotherapist
- - Or another relevant Allied Health profession





Must have current professional registration or accreditation.

Essential Experience & Skills

- Experience delivering telephone-based health coaching interventions or similar health programs to individuals and/or groups of clients.
- Strong participant engagement and communication skills.
- Demonstrated experience managing a client caseload and coordinating competing priorities.
- Ability to meet service delivery targets and performance outcomes.
- Confidence using multiple systems for accurate data collection and reporting.
- Ability to adapt to a fast-paced environment while maintaining exceptional participant service.
- Availability to work flexible hours between 7:00am and 7:00pm to meet operational and contractual requirements.

Additional Requirements

Successful applicants will be required to complete:

- National Police Check
- Working With Children Check (Blue Card) as part of the pre-employment screening process. Consistent with our commitment to child safety, all employees are expected to uphold child-safe practices and comply with relevant legislation and organisational policies.

Diversity & Inclusion

At Diabetes Australia, we value diversity and believe our differences make us stronger. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, individuals returning to the workforce, and people from underrepresented communities.

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📌 Telephone Health Coach (Brisbane City)
🏢 Diabetes Australia
📍 Brisbane City