As the Veteran and Family Wellbeing Centre Manager , you’ll lead the Centre’s daily operations and ensure veterans, their families and the wider Defence community receive coordinated, high-quality support.
Reporting to the Head of VFWC Operations, you’ll lead the local team and work closely with internal teams, service providers and community partners.

What you’ll do:

- Lead and develop the Centre team
- Oversee daily operations, facilities and service delivery
- Coordinate client enquiries, support requests and referrals
- Connect clients with wellbeing, employment, accommodation and advocacy services
- Build strong relationships with ex-service organisations, government agencies and community partners
- Drive continuous improvement and client-centred practices
- Manage operational risks, compliance and reporting requirements

About the role:

As the Veteran and Family Wellbeing Centre Manager , you’ll lead the Centre’s daily operations and ensure veterans, their families and the wider Defence community receive coordinated, high-quality support.
Reporting to the Head of VFWC Operations, you’ll lead the local team and work closely with internal teams, service providers and community partners.

What you’ll do:

- Lead and develop the Centre team
- Oversee daily operations, facilities and service delivery
- Coordinate client enquiries, support requests and referrals
- Connect clients with wellbeing, employment, accommodation and advocacy services
- Build robust relationships with ex-service organisations,



government agencies and community partners
- Drive continuous improvement and client-centred practices
- Manage operational risks, compliance and reporting requirements

About you:

You’re an experienced, approachable leader who can balance operational priorities with empathy and care. You build trusted relationships, communicate confidently and create a positive environment where your team can deliver meaningful outcomes.

Skills and experience:

- Five or more years’ experience leading teams and managing service delivery
- Strong stakeholder engagement and relationship management skills
- Experience managing competing priorities in a complex environment
- Demonstrated operational, project and problem-solving capability
- Strong written, verbal and reporting skills
- Experience in community services, customer-focused support or centre management is highly regarded
- Current open Australian driver licence
- Blue Card, or the ability to obtain one
- An understanding of the Defence and veteran community is desirable

Why work for RSL QLD:

Join a supportive, purpose-driven organisation making a genuine difference in the lives of veterans and their families.
You’ll also enjoy:

- Salary packaging of up to $15,900 per year
- Professional development and study support
- Three additional days of gifted Christmas leave
- Employee discounts through our Benefits Hub
- An inclusive environment where all voices are valued

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📌 VFWC Manager (Maroochydore)
🏢 Rsl Queensland
📍 Maroochydore