Help Desk Coordinator - Facility Management

Keep Jobs Moving. Keep Clients Connected.

Not an IT Helpdesk - this is Facilities Management.

Are you great with customers, confident on the phone and someone who loves keeping things organised?

Modus Projects is looking for a Helpdesk Coordinator to join our growing Facilities Management team in the heart of Melbourne CBD.

You’ll be the central connection between clients, trades and Service Coordinators , making sure maintenance requests are logged, allocated, followed up and completed efficiently.

If you enjoy a fast-paced environment where you're constantly solving problems, coordinating people and making things happen , this is a great opportunity to build a long-term career in Facilities Management.

Why Join Modus?

- Melbourne CBD location - Collins Street
- Full-time permanent opportunity
- Rotating roster across weekdays and weekends
- Supportive and experienced Facilities Management team
- Genuine career development opportunities
- Join a growing national business
- EAP and wellbeing initiatives
- Family-friendly benefits and employee initiatives

What You'll Be Doing

You’ll play a key role in keeping our clients' facilities operating smoothly.

Your day will include:

- Answering inbound client enquiries via phone and email
- Logging, allocating and dispatching maintenance work orders
- Following up open and aged jobs to keep work moving
- Supporting Service Coordinators with planning, prioritising and scheduling
- Monitoring jobs from allocation through to completion
- Keeping clients updated and managing expectations
- Ensuring deadlines, service levels and KPIs are met
- Maintaining accurate job notes, records and documentation




- Coordinating trade access, inductions and client-specific requirements
- Supporting Service Coordinators and providing cover when required
- Delivering skilled and responsive customer service at every interaction

What You'll Bring

We're looking for someone who is organised, proactive and genuinely enjoys helping people .

You’ll ideally have:

- 2-3 years' experience in customer service, administration, call centre, scheduling, coordination or a similar environment
- Excellent phone manner and communication skills
- Strong organisation and time management
- Ability to multitask and prioritise competing requests
- Strong attention to detail
- Confidence working with databases, CRM or service management systems
- Intermediate Microsoft Office skills, particularly Word and Excel
- Ability to remain calm and solutions-focused in a busy environment
- A flexible approach to rotating weekday and weekend shifts
- Ability to work independently while contributing positively to a team

Why This Role?

This is more than answering calls and entering work orders.

You’ll gain hands-on experience in Facilities Management, client coordination, service delivery and operational support , working alongside trades and experienced Service Coordinators across a national portfolio.

It's a great opportunity for someone coming from customer service, administration, call centre, scheduling or coordination who wants to take the next step into a growing industry.

Ready to Keep Things Moving?

If you're a people person, problem solver and natural organiser , we'd love to hear from you.

Join Modus Projects and build your career in Facilities Management - no IT background required.

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📌 Help Desk Coordinator - Facility Management (Melbourne)
🏢 Modus Projects
📍 Melbourne