Working closely with the management team, you'll help ensure enquiries are followed up on time, jobs are coordinated on time and clearly communicated, and administrative processes run smoothly. This is a hands-on role suited to someone who enjoys variety, takes ownership of tasks and can keep multiple projects moving in a fast-paced trades environment.

Key responsibilities

- Respond to customer enquiries by phone and email, ensuring timely and qualified communication.
- Support the sales process by preparing quotes, following up on leads and tracking sales opportunities.
- Coordinate customer bookings and follow-ups with the scheduling team.
- Maintain accurate customer records, job information and sales data in our ServiceM8 and HubSpot CRM.
- Assist with preparing proposals/tender submissions, quotes, invoices and other customer documentation.
- Follow up on outstanding quotes and enquiries to help convert opportunities into confirmed jobs.
- Liaise with customers, technicians, suppliers and internal team members.
- Provide general administrative support, including document management, reporting and data entry.




- Identify opportunities to improve administrative processes and customer experience.

About you

- Previous experience in sales administration, customer service, service coordination or a similar role.
- Strong communication and customer service skills.
- Excellent organisation and time management, with the ability to manage competing priorities.
- Confidence using the latest AI tech, CRMs and other business software.
- Excellent attention to detail and accurate data entry skills.
- A proactive approach to problem-solving and process improvement.
- The ability to work independently while collaborating with a team.
- Experience in a plumbing, electrical, construction, maintenance, or other trades based business would be highly regarded.
- Experience with job management or CRM systems, such as ServiceM8 or HubSpot, would also be an advantage.

About us

Elite Trades Australia is a growing multi-trade business delivering plumbing, electrical and maintenance services across Melbourne and Victoria.

#J-18808-Ljbffr

📌 Sales & Administration Coordinator (Melbourne)
🏢 Elite Trades Australia
📍 Melbourne