Customer Service & Administration Coordinator

Customer Service & Administration Coordinator

Full Time | Campbellfield VIC

Protech Pest Control is a well-established, family-owned pest management company servicing residential and commercial clients across Melbourne.

We are looking for a confident, organised and customer-focused Customer Service & Administration Coordinator to join our busy Campbellfield office.

This is a wide-ranging role involving customer service, sales support, scheduling and general administration.

Key Duties

- Answer inbound calls, emails and online enquiries
- Follow up new enquiries and convert leads into bookings
- Prepare and send quotes and proposals
- Schedule and coordinate technician appointments
- Liaise with customers and technicians regarding bookings and job requirements
- Review service reports and arrange follow-up works where required
- Prepare invoices and assist with outstanding payments
- Maintain customer records and job information
- Assist with commercial accounts, service schedules and general administration




- Support the office team with shared day-to-day duties

About You

We are looking for someone who:

- Has experience in customer service, administration or scheduling
- Is confident speaking with customers over the phone
- Has strong organisation and time-management skills
- Can manage multiple tasks in a busy environment
- Has good written communication and attention to detail
- Is comfortable following up quotes and enquiries
- Is reliable, proactive and works well within a team
- Is confident using computers and learning new systems

Experience within pest control, trades, field services or property maintenance would be an advantage, but is not essential.

What We Offer

- Full-time Monday to Friday position
- Campbellfield office location
- Training and ongoing support
- Varied and busy role
- Supportive family-owned business
- Opportunity to grow with an established Melbourne company

#J-18808-Ljbffr

📌 Customer Service & Administration Coordinator (Melbourne)
🏢 Protech Pest Control
📍 Melbourne