Agency Department of Health Work unit Division of Emergency Medicine

Job title Emergency Department Administration Team Leader Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $79,664 - $90,824 Location Darwin, Palmerston

Position number 727 RTF 358561 Closing 25/10/2026

Contact officer Jacqui Willoughby on 08 8922 8555 or [email protected]

About the agency http://www.health.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=358561

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS

Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

Provide operational leadership and coordination of the Emergency Department administration team across Royal Darwin Hospital and Palmerston

Regional Hospital, ensuring effective patient registration and flow, safe staffing coverage, accurate administration, consistent work practices and high-quality frontline support to patients and clinical teams.

Context Statement The Emergency Department administration team provides 24-hour frontline administrative and patient flow support across Royal Darwin

Hospital and Palmerston Regional Hospital. The team operates in a high-volume, fast-paced and complex environment, supporting patients,





families and multidisciplinary clinical teams while ensuring accurate registration, information management and administrative processes. The

Team Leader provides day-to-day operational leadership across both campuses, coordinating staff, maintaining service continuity and supporting consistent, safe and efficient administrative practices.

Key duties and responsibilities

- Lead and supervise Emergency Department administration staff across both campuses, providing shift-based direction, escalation support,

mentoring and training.

- Coordinate workforce and service delivery, including staffing coverage, after-hours requirements, onboarding, mandatory training and continuity of administrative services.
- Coordinate administrative and patient flow functions, including registration, admissions, records, data management, financial/charging processes and liaison with clinical and hospital services.
- Support governance and continuous improvement by implementing policies, procedures, standard operating procedures, business continuity plans and consistent administrative practices across both campuses.
- Provide operational advice and escalation support to the Administration Manager and clinical teams, resolving issues within delegated authority and ensuring safe, efficient and patient-focused service delivery.

Essential

- Demonstrated experience leading, supervising, mentoring and supporting staff in a high-volume Emergency Department or complex acute healthcare setting.
- Demonstrated ability to coordinate competing priorities, staffing requirements and operational demands, making sound decisions with minimal supervision.




- Demonstrated high-level communication and interpersonal skills, with the ability to effectively liaise with patients, families, clinical teams and internal and external stakeholders.
- Demonstrated high-level computer, data-entry and information-management skills, including the accurate and confidential management of patient information, with knowledge of, or the ability to quickly acquire knowledge of, relevant NT Health and NT Government policies and procedures.
- Demonstrated ability to apply policies, procedures and service standards, identify operational improvements and support consistent administrative practices and continuity of service.
- Demonstrated comprehensive knowledge of acute health setting administrative operations, including patient registration, admissions,

patient flow, records, data and financial processes under applicable frameworks.

- Demonstrated ability to maintain safe and consistent service delivery as part of a multidisciplinary team, including effective shift handover,

escalation, follow-up and coordination for continuity of service.

- Ability and willingness to work a 24-hour rotating roster, including weekends and public holidays, across Royal Darwin Hospital and

Palmerston Regional Hospital.

Desirable

- Experience in Emergency Department Administration.

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or body substances), check with contact person for requirements.

Approved 1 October 2026 Dr Sara Watson, General Manager, RDH

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📌 Emergency Department Administration Team Leader (Darwin)
🏢 Department Of Health
📍 Darwin