Experienced Customer Care Partner (12 month contract)

Who We Are

SABO is an Australian brand, proudly owned and led by women. Known for its feminine, summery vacation styles and unique prints, SABO has established itself globally with a strong social media presence. We design coveted women’s clothing and accessories that inspire confidence. As our brand grows, we’re seeking a skilled, motivated and experience Customer Care Partnerto connect with our customers, supporting them with their purchases, and ensuring an exceptional experience for our global community.

Job Summary

The Customer Care Partner thoughtfully supports customers by addressing their enquiries across a range of channels, including online chat, phone, email, social media, and other customer support platforms. With a keen eye for detail, they provide personalised assistance on sizing, garment selection, fabric details, fit recommendations, and garment care. Their goal is to create an exceptional customer experience by offering thoughtful guidance and resolving enquiries efficiently and professionally. This role requires excellent communication skills, a strong interest in fashion, and a genuine passion for helping customers feel confident, valued, and cared for.

Key Responsibilities

Respond to customer inquiries via email.

Provide accurate product and order information.

Resolve customer complaints and escape complex issues when necessary.

Support the effective use of customer care tools and systems, helping to improve processes, streamline workflows, and enhance the overall customer experience.

Order Management

Assist customers with order placement and modifications.

Track and update customers on order statuses.

Process refunds where necessary and assist customers with the return process according to policy.

Print and prepare daily order packing slips for the warehouse team for dispatch.





Problem Resolution

Investigate and resolve delivery and product-related issues.

Liaise with warehouse team to ensure timely resolutions.

Resolve customer chargebacks and disputes by providing necessary evidence.

Product Knowledge

Stay updated on product details, sizing, materials, and fit.

Assist in updating information on product pages based on common inquiries.

Gather and report customer feedback to relevant teams.

Administrative Tasks

Maintain accurate customer records and case logs.

Monitor and improve response times and service quality.

Job Requirements

Previous experience in customer service is essential.

Strong written and verbal communication skills with excellent attention to detail.

Strong collaboration skills, with the ability to build effective working relationships across teams and departments.

Adaptable and open to new technologies and ways of working, with a keen interest in improving processes, streamlining workflows, and enhancing efficiency.

Highly organised with the ability to prioritise and manage multiple tasks under pressure.

Key Attributes

Empathy & Customer Focus: Leads by example, fostering a customer-first mindset across the team.

Communication: Confident, clear, and professional in all internal and external interactions.

Initiative & Accountability: Takes ownership of personal performance and outcomes.

Adaptability: Comfortable in a fast-paced, evolving environment and able to shift focus as priorities change.





Cross-Functional Collaboration: Builds strong relationships across departments to ensure customer satisfaction.

Receptive to Feedback: Open to feedback and committed to personal and team growth.

Brand Integrity: Represents SABO’s values consistently in all communications and interactions.

Availability

You have a right to work 38 hours per week in Australia with no sponsorship requirements.

We are seeking someone who’s open to flexible shifts and additional paid hours, especially during seasonal peaks.

You are available between 7:30am - 3:30pm Monday to Friday.

You are comfortable to perform work outside of the Customer Care Team such as processing returns, folding and steaming, dispatch and general warehouse activities, if required.

You must be available to work in office at our Salisbury location for your entire working week.

Fitness for Work Requirement

Comply with Health and Safety to maintain a safe working environment.

Able and willing to wear PPE.

Ability to sit at at desk and use a computer, mouse, keyboard and phone for extended periods of time without discomfort or exacerbating other pre-existing injuries or health issues.

Ability to concentrate, follow instructions, and make quick decisions to ensure safety and efficiency in the workplace.

Free from any medical conditions that could impair their ability to work safely.

Ability to manage fatigue and maintain alertness, especially for those working in shifts or extended hours.

Why Join Us?

At SABO we’re more than just a brand — we’re a team that values care, connection, and doing things properly. Whether it’s preparing an order with precision or helping a colleague unpack a delivery, every action helps shape a premium customer experience and a positive workplace culture.

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📌 Experienced Customer Care Partner (12 month contract) (Brisbane City)
🏢 Sabo
📍 Brisbane City