Are you an excellent communicator with a passion for customer service? Are you organised, proactive and confident working independently? If so, we'd love to hear from you!
Whitsunday Ocean Services has an exciting opportunity for a Service Administrator to join our friendly team on a permanent, full-time basis.
As our Service Administrator, you'll play an important role in the day-to-day operations of our busy marine and aviation safety service centre. From assisting customers and coordinating service jobs to managing purchasing and maintaining accurate records, this is a diverse position where no two days are quite the same.
We're looking for someone who takes initiative, has excellent attention to detail and enjoys being part of a small, hardworking team.
Please note: This is a permanent position and is not suitable for applicants seeking short-term employment to complete the 88-day specified work requirement for a Working Holiday visa.
Key Responsibilities
- Respond to customer enquiries via phone, email and in person, providing friendly and professional customer service
- Record and process customer orders,
service bookings and job documentation
- Prepare quotations, invoices and other customer correspondence
- Coordinate service jobs and liaise with technicians to ensure work is completed efficiently
- Prepare and issue service certificates, ensuring customer records and databases are maintained accurately
- Manage purchasing requirements, including ordering stock, parts and supplies from local and international suppliers
- Liaise with suppliers regarding pricing, availability and deliveries
- Monitor stock levels and assist with stock control and stocktakes
- Maintain accurate customer information and service records to assist with future servicing requirements
- Assist with general administration and other day-to-day business operations
What We Offer
- Permanent, full-time employment
- Monday to Friday working hours
- A friendly and supportive small-team environment
- A varied and interesting role within the marine industry
- On-the-job training and opportunities to develop new skills