icare is seeking a Customer Support Officer to assist builders, homeowners and brokers with the Home Building Compensation Scheme and digital services. You’ll handle high-volume calls and emails in a structured setting, with two weeks of training and then a hybrid work pattern (three days in the office, two days remote).
You’ll investigate inquiries, provide clear, accurate information and maintain customer records while contributing to process improvements as the service evolves.
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📌 Home Building Support Advisor (Hybrid) (Sydney)
🏢 iCare
📍 Sydney