Department of Employment and Workplace Relations (DEWR) – Melbourne VIC

Reporting to the Assistant Secretary Enterprise Business Platform Services the Director, Digital Platform Support is responsible for leading the delivery, performance, and continuous improvement of services including API management, Client Identity access management and branch PI planning governance. The role ensures that critical systems are stable, secure, and responsive to business and user needs, enabling the organisation to deliver high-quality digital services through a mix of operations and project delivery.

This position is available on an ongoing basis. Future positions may be offered on an ongoing or non-ongoing basis for up to 12 months initially.

The key duties of the position include:

The Director, Digital Platform Support will operate with a high degree of independence and be accountable for strategic leadership, service delivery outcomes and effective stewardship of critical enterprise platforms. The role will:

- Provide strategic leadership for the delivery, operation and continuous improvement of critical digital platform services, including API management, Client Identity access management and branch PI planning governance.
- Be accountable for platform service outcomes, ensuring supported systems are stable, secure, compliant and responsive to business, user and whole-of-government requirements.
- Lead and manage multidisciplinary teams, setting direction, building capability, fostering accountability and sustaining a high-performance service culture.
- Exercise sound judgement in a complex operating environment, balancing operational priorities, delivery commitments, risk, security,



compliance and stakeholder expectations.
- Oversee governance, reporting, risk management and assurance activities to support effective decision-making and alignment with departmental policies, standards and security obligations.
- Build and maintain influential relationships with senior stakeholders across the department, other government agencies, delivery partners and vendors to achieve shared outcomes.
- Provide authoritative advice to senior executives on platform performance, operational risks, service improvement opportunities, investment priorities and future capability needs.
- Manage financial, workforce, vendor and contractor resources to deliver agreed outcomes within a changing and high-demand environment.
- Drive service maturity and innovation through Agile delivery practices, automation, up-to-date cloud technologies, clear operating models and continuous improvement.
- Ensure effective onboarding, release coordination, technical support and transition activities for platform consumers and partner agencies.

Notes

Please note, under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.

This is a designated security assessed position.



The successful candidate will have the ability to obtain and maintain a Baseline security clearance.

This selection process may be used to establish a merit pool. The pool might be accessed to fill ongoing and non-ongoing vacancies for similar roles in the Department over the next 18 months.

Getting to know the Department of Employment and Workplace Relations (DEWR)

We are the department that helps job seeking Australians find safe, secure, and well-paid work while we ourselves strive to be a model employer. We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or retraining to take advantage of emerging employment opportunities.Secure jobs are vital—driving future economic growth and providing people with the certainty. We focus on connecting Australians who are starting, advancing or changing their career with the relevant skills, knowledge and experience to gain or regain employment.Our work directly contributes to shaping the employment landscape. It is our unique purpose to help people realise their potential and we want you to be part of it.Underpinning our important work is our focus on culture. We recognise that how we do things is equally important as what we achieve. Our workplace is one where different perspective are encouraged, people feel a sense of belonging and draw on the expertise of their peers. Our people demonstrate the APS Values, which includes being open, thoughtful, curious and candid. We also value employee wellbeing and developing leadership through investment in capability.

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📌 Director - Digital Platform Support (Melbourne)
🏢 Department of Employment and Workplace Relations (DEWR)
📍 Melbourne