Senior Manager, FOI, Information Access and Privacy

19h ago , from Emergency Services Telecommunications Authority

- Lead TZV's FOI, privacy and information access functions, advising on complex and sensitive matters.
- $160,518 base + 12% superannuation
- Full-time, ongoing role based at Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Manager, FOI, Information Access & Privacy provides strategic leadership and operational oversight of Triple Zero Victoria’s freedom of information, privacy, information access and information-sharing functions.

Reporting to the Director, Legal Services, you will lead a specialist team responsible for managing complex statutory requests and ensuring TZV meets its obligations under freedom of information, privacy and other information access legislation. You will provide authoritative advice on sensitive and high-risk matters, strengthen governance and organisational capability, and promote consistent, defensible and timely decision-making across TZV.

Day to day responsibilities include:

Lead TZV's freedom of information, privacy, information release and statutory information request functions.

Oversee complex FOI matters, privacy requests and complaints, Part 5 requests under the TZV Act, subpoenas and other compulsory information requests.

Lead and develop a specialist team,



setting clear performance expectations and managing workloads, workflows and business continuity.

Provide authoritative and practical advice to statutory delegates, senior executives and business areas on complex, sensitive or high-risk matters.

Coordinate high-quality responses to complaints, reviews, audits and investigations, including submissions to regulators such as the Victorian Information Commissioner and Victorian Ombudsman.

Develop and improve policies, frameworks, processes and assurance mechanisms that strengthen statutory compliance, privacy awareness and information governance across TZV.

About You

The successful candidate will have the following experience, skills and attributes:

Demonstrated experience managing complex FOI matters, including applying exemptions, public interest considerations and FOI Professional Standards.

Strong knowledge of privacy, information access, information sharing and related legislative and regulatory obligations.

Proven people leadership experience, with the ability to build a capable, accountable and high-performing specialist team.

Highly developed analytical and decision-making skills, with the judgement to identify risks and develop practical, legally sound and defensible solutions.

Strong stakeholder engagement and influencing skills, including experience advising senior executives and working with regulators, government agencies and external stakeholders.

A relevant tertiary qualification in law, public administration,



information governance, privacy, information management or compliance, or substantial equivalent senior experience within a complex organisational environment.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, adaptable working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking servicesand gym membership
- Memberlink discount card, accepted by 1,000s of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Applications must be submitted by 11.59pm, Sunday 25 October 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

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📌 Senior Manager, FOI, Information Access and Privacy (Melbourne)
🏢 Triple Zero Victoria
📍 Melbourne