We're looking for an experienced Family Support Worker to join our NDIS Service Provision team. You'll work with the families and carers of the people we support, so they can understand, access and sustain the supports their family member needs.

This includes families of children and young people in our Specialised Substitute Residential Care (SSRC) services, where you'll work in partnership with the Department of Communities and Justice (DCJ). This is a new, family-focused role. You'll report to the Head of NDIS Service Provision and work alongside our Support Leads across the Sydney Inner West.

Key responsibilities

Meeting with families and carers to assess their needs and strengths, and developing family support plans with them

Giving families practical guidance and information on the NDIS, daily routines, communication and managing care at home

Working with families of children and young people in SSRC, in partnership with DCJ caseworkers, to support family contact, care planning and, where appropriate, restoration home

Making sure children, young people and their families can take part in care planning and decisions, in line with the Child Safe Standards and the SSRC Code of Practice

Supporting families through transitions such as school changes, moving home or hospital discharge, and through times of crisis

Connecting families with health, education, housing, respite, carer support and other community services





Planning and running programs for families and carers, such as information sessions and peer support groups

Advocating for families and helping them prepare for plan reviews and meetings with providers

Working closely with Support Leads, Support Workers, allied health and behaviour support practitioners

Keeping clear, accurate case notes and family plans, and reporting incidents and safeguarding concerns in line with our procedures and NDIS Commission requirements

Skills and experience

Diploma of Community Services, Family Intervention or a related field

Experience working with families or carers of people with disability in a community services setting

Ability to assess family needs and develop, review and evaluate support plans

Sound knowledge of the NDIS and the Sydney service system

Experience working with children, young people and families in out-of-home care, child protection or SSRC settings, including working with DCJ

Understanding of the NSW Child Secure Standards and trauma-informed practice with children and young people

Strong communication skills, including with families from culturally and linguistically diverse backgrounds A person-centred, rights-based and trauma-informed approach

Experience running group programs or carer education sessions (desirable)

Pay: $79,500.00 – $80,000.00 per year

Work Location: In person

📌 Family Support Worker (Rozelle)
🏢 Together Two
📍 Rozelle