Provides technical support to MD&D; product sales of recent and established accounts. Cooperates with sales to accomplish sales objectives and greater market penetration. This job is not eligible for sales incentives/sales commissions.

Location: Perth, Australia

As a Field Service engineer, you will be responsible to:

- Install, maintain, and repair equipment, proactively and reactively.
- Complete upgrades and modifications within the specified time frames.
- Troubleshoot technical issues, perform diagnostics, and collaborate with Subject Matter Experts to identify solutions as presented.
- Document service activities through detailed service reports and make recommendations for improvement to the relevant Technical Team/s.
- Respond in a prompt and professional manner to customer inquiries and requests, ensuring a high level of customer satisfaction.
- Be actively involved in QuidelOrtho team across all functions.
- Collaborate with the local and remote teams to share knowledge, resolve complex issues, and improve overall service efficiency.
- Possess strong organisational skills to handle multiple tasks and set priorities.
- Manage spare parts inventory to support customers.
- Maintain and manage all assigned company assets.



This may include but not limited to tools, parts inventory, laptop, mobility tools and mobile phone.
- Build strong relationships with clients by delivering exceptional service and support.
- Travel to various customer locations, both metropolitan, regional and on occasion inter-state.

To be a successful applicant, you will possess the following:
- Advanced Diploma or Degree qualifications in Electronics, Robotics and Mechatronics, Computer Systems Engineering or similar discipline.
- Strong troubleshooting skills and ability to diagnose complex technical issues.
- Proficiency in using diagnostic and test equipment.
- Fundamental IT skills, understanding of computer system network construction and basic troubleshooting.
- Current driver’s license.
- Be willing to perform “on-call” duties on roster, perform telephone support to customers as required.
- Ability to communicate effectively with both technical and non-technical stakeholders – both verbal and written.
- Australian Citizenship or Permanent Residency.

Required Travel %

Approximately, 35% time travelling within WA to regional customers.

📌 Field Service Engineer (Perth)
🏢 QuidelOrtho
📍 Perth