Field Service Engineer – Clinical Diagnostics

Sydney NSW

About the Company

My client is a growing global provider of clinical diagnostics and laboratory technology, supporting hospitals, pathology laboratories and healthcare providers with sophisticated diagnostic instrumentation and technical solutions.

With an established presence in Australia, the business offers strong technical support, comprehensive product training and long-term career development opportunities.

The Role An exciting opportunity is available for an experienced Field Service Engineer to join the Sydney service team.

This is a customer-facing technical role supporting clinical diagnostic and pathology laboratory instrumentation across metropolitan Sydney.

The successful candidate will be responsible for servicing, maintaining, troubleshooting and installing equipment while managing customer communication and service priorities. Working within busy clinical environments, you will understand the importance of responding quickly when critical diagnostic equipment goes down.

You will be supported by an established local engineering team, technical facilities, spare parts and wider operational resources.

Key Responsibilities

- Diagnose and resolve faults on clinical laboratory and diagnostic instrumentation
- Carry out preventative maintenance, servicing and equipment repairs
- Support installation and commissioning of diagnostic equipment
- Respond to urgent equipment breakdowns within hospital and pathology laboratories
- Provide telephone and on-site technical troubleshooting
- Manage service visits, priorities and customer follow-ups
- Provide clear technical advice and support to laboratory customers
- Maintain accurate service documentation and equipment records




- Coordinate spare parts and technical requirements
- Build strong relationships with hospital and laboratory customers
- Participate in an on-call roster approximately once every six weeks
- Support occasional regional and interstate service or installation requirements

About You

- Field service experience with IVD, clinical diagnostics or pathology laboratory equipment
- Exposure to haematology, chemistry, immunology or related clinical laboratory systems
- Strong hands-on troubleshooting, maintenance and repair capability
- Experience diagnosing electrical, mechanical, instrumentation or software-related equipment faults
- Understanding of the urgency of equipment breakdowns within high-volume clinical laboratories
- Confident managing service requirements and technical issues independently
- Solid customer service, communication and organisational skills
- Comfortable working directly with laboratory and hospital customers
- Engineering qualification preferred, although substantial relevant technical experience will also be considered
- Willingness to participate in an on-call roster
- Willingness to undertake occasional regional and interstate travel
- Willingness to complete comprehensive product training, potentially including overseas training in Singapore

On Offer

- Attractive Base + Car Allowance + KPI-Based Bonus
- Macquarie Park base with predominantly Sydney customer coverage
- Established local engineering and technical support team
- Tools and equipment supplied
- Access to technical facilities and locally available spare parts
- Comprehensive product and technical training
- Potential overseas product training
- Long-term career development within a growing global clinical diagnostics business

📌 Field Service Engineer – Laboratory Automation (Sydney)
🏢 Virtue Recruitment
📍 Sydney