Lead Quality & Continuous Improvement Across a Growing Logistics Network

Are you an experienced Quality Manager who enjoys improving systems, driving compliance and supporting operational excellence?

We are seeking a hands-on Senior Quality Manager to lead our Quality Management System and also support our compliance functions across our logistics operations.

This is a key leadership role responsible for maintaining ISO standards, supporting regulatory compliance requirements, driving continuous improvement initiatives and helping create a safe, high-performing workplace.

What You’ll Be Doing

As our Senior Logistics Quality Manager, you’ll be responsible for ensuring our operations consistently meet quality, regulatory and customer requirements while driving continuous improvement across the business.

Your key responsibilities will include:

Leading and maintaining the company's ISO 9001 Quality Management System across warehouse, transport, cold storage and biosecurity operations.

Managing internal audits, external certification audits and regulatory inspections.

Ensuring compliance with DAFF Approved Arrangement requirements, customer standards and company policies.

Developing, reviewing and improving operational procedures, work instructions and quality documentation.

Investigating quality issues, customer complaints and non-conformances, identifying root causes and implementing effective corrective actions.

Monitoring quality and compliance performance, analysing trends and identifying opportunities for improvement.

Working closely with operational managers to improve processes, reduce risk and improve service performance.





Providing quality and compliance guidance, coaching and support to operational teams.

Building strong relationships with regulatory authorities, auditors, customers and other key stakeholders.

Leading and developing the Quality & Compliance team to achieve business objectives.

Supporting risk management activities and helping ensure business continuity and compliance obligations are met.

Promoting a strong culture of quality, accountability, safety and continuous improvement throughout the organisation.

Workplace Health & Safety Responsibilities

Champion a positive safety culture and lead by example.

Ensure quality and compliance activities are conducted in line with workplace health and safety requirements.

Participate in safety audits, inspections and incident investigations as required.

Support the identification and management of operational risks and workplace hazards.

Work collaboratively with operational leaders to improve both safety and quality outcomes.

Ensure employees understand and follow safe operating procedures relevant to their work activities.

What We’re Looking For

5+ years’ experience in a Quality, Compliance or Quality Assurance leadership role.

Experience within logistics, warehousing, transport,



supply chain or related industries.

Strong knowledge of ISO 9001 quality systems.

Experience managing audits and compliance programs.

Excellent communication and stakeholder management skills.

Strong analytical and problem-solving capability.

ISO Lead Auditor or Internal Auditor qualification highly regarded.

Experience in regulated environments such as biosecurity, customs or export/import operations will be highly regarded.

What We Offer

Senior leadership role with significant business impact.

Opportunity to shape quality, compliance and operational performance.

Collaborative and supportive leadership team.

Competitive salary package.

Success in This Role Looks Like

In your first 12 months, you will have:

Maintained successful ISO and regulatory audit outcomes.

Strengthened quality and compliance processes across all sites.

Reduced recurring non-conformances through effective corrective actions.

Increased engagement and accountability for quality and compliance across operational teams.

Identified and implemented practical process improvements that enhance efficiency, compliance and customer outcomes.

Contributed to a strong safety culture across the business.

Our Commitment to Safety

We are committed to providing a secure and healthy workplace for all employees, contractors and visitors. All team members are expected to actively participate in workplace health and safety initiatives, comply with company policies and procedures, and contribute to maintaining a positive safety culture.

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📌 Senior Logistics Quality Manager (Melbourne)
🏢 Important Group
📍 Melbourne