Optus is seeking a Quality Assurance Remediation Lead to design and oversee the end-to-end QA framework for customer remediation programs. You will partner with Remediation Operations, Complaints, Compliance, Legal and Risk to ensure compliance and solid customer outcomes.
This is a 12-month fixed-term opportunity. You will lead QA operations, provide risk insights, and drive continuous improvement in a highly regulated environment, engaging senior leaders and maintaining an audit-ready QA