NSW Ombudsman is seeking a Senior Investigation & Resolution Officer to manage complex complaints, mentor staff, and provide expert advice on trends and systemic issues. Based in Sydney CBD with hybrid and versatile working options, this ongoing/temporary role offers a clear path to leadership within a dedicated complaints and resolution environment.
The role requires strong communication, legislative interpretation, and the ability to translate complex information for diverse audiences,
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📌 Senior Complaints & Resolution Lead (Sydney)
🏢 NSW Ombudsman
📍 Sydney
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