– Meet and greet all guests at the front desk.

– – Process check-ins and check-outs, assign rooms, and handle payments.

– – Manage hotel reservations via phone and email.

– – Maintain the lobby area at all times.

– – Attend to all guest requests while on duty.

– – Assist the duty manager with guest services during your shift.

– – Learn essential brand information and present it to guests when needed.

– – Answer guest queries and provide suggestions for the local area.

– – Handle guest complaints promptly and efficiently, ensuring guest satisfaction.

– – Coordinate with housekeeping to ensure rooms are ready for guests upon check-in.

– – Monitor room availability and manage overbooking situations.

– – Maintain accurate guest records and update information in the system as needed.

– – Provide concierge services, including arranging transportation, booking tours, and making restaurant reservations.

– – Ensure compliance with all health and safety regulations.

– – Conduct end-of-shift reports and balance the cash drawer.

– – Train and assist recent front desk staff as needed.

📌 Guest Service Agent (Adelaide)
🏢 Quest King William South
📍 Adelaide