/n Join the Team at Symbio Wildlife Park /n We are currently recruiting for two permanent roles within our Guest Services team for individuals capable of undertaking supervisory responsibilities. /n Guest Services Sales Supervisor (Full Time) /n We are seeking a full-time Guest Services Sales Supervisor to oversee the day-to-day operations of our Retail and Admissions areas at Symbio Wildlife Park. /n /n This role is ideal for someone who thrives in a customer-focused environment, enjoys supporting a team, and takes pride in delivering excellent guest experiences. /n This position sits above our Guest Services Sales Assistants, providing supervision and operational support, however it is not a management role. /n /n Key: The advertised roles are Guest Services roles and are not related to animal care or zookeeping, nor do they provide a pathway into zookeeping roles. We are seeking applicants who are passionate about guest experience, retail, and visitor services. If your career goal is to become a zookeeper, this position would not be suitable. /n /n Key Responsibilities /n /n /n

- Supervise the daily operations of Admissions and Retail

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- Provide guidance, mentoring, and support to the Guest Services team

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- Deliver exceptional customer service and confidently engage with guests

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- Assist with cash handling and end-of-day cash-ups

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- Support inventory management and stock control

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- Assist with administrative tasks including bookings, phone enquiries, and emails

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- Help maintain a positive and energetic team environment

/n /n About the Role /n /n /n

- Full-time position

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- Roster: Sunday – Thursday

/n /n What We’re Looking For /n /n /n

- Strong organisational skills and efficiency in a busy environment

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- Ability to supervise and motivate staff

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- Excellent communication and guest engagement skills

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- Confident in a customer-facing role

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- Highly energetic with a positive attitude

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- Ability to support operational systems and processes

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- First Aid qualification, or willingness to obtain

/n /n /n Career Development /n /n There may be future opportunities to grow into a Team Leader role for the right candidate. However, applicants should apply with the expectation of the roles outlined above, rather than anticipating immediate progression to a Team Leader position. /n /n Guest Services Sales Assistant /n (Full Time or Part Time Opportunity) /n /n We are also seeking a Guest Services Sales Assistant to join our team in a customer-facing role across Admissions and Retail. /n Availability Requirements /n /n Applicants must be available to work Fridays and Saturdays as part of their roster. /n /n Preferred roster patterns include: /n /n

- Tuesday – Saturday, or

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- Wednesday – Saturday

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- If part-time – Shifts must cover either opening or closing hours at a minimum, with both opening and closing coverage required on Fridays and Saturdays.

/n /n Applicants must be available to work Fridays and Saturdays as part of their roster. /n /n Key Responsibilities /n /n /n

- Deliver exceptional customer service

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- Process ticket sales and retail transactions

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- Assist with guest enquiries in person, via phone and email

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- Support retail presentation and stock management

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- Assist with general guest services operations

/n /n This role will also act as the supervisor in the absence of the Guest Services Sales Supervisor, so applicants should be confident stepping into a leadership role when required. /n /n Applications: /n /n Suitable applicants to apply to [email protected] /n /n Please be sure to include a cover letter and the role you are applying for. /n /n We are seeking to appoint suitable candidates as soon as possible. /n /n Due to the expected volume of applications, only shortlisted candidates will be contacted. /n

📌 Guest Services Sales Supervisor (Woronora Dam)
🏢 SYMBIO WILDLIFE PARK
📍 Woronora Dam