Start your career in the banking and finance industry, we have multiple exciting opportunities on offer!

Randstad are currently looking for customer service professionals to join one of Australia's largest banks within their Contact Centre team at Bedford Park with a start date of Monday 23rd of November 2026. The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:

Manage inquiries for existing customers relating to customers mortgages

Act with urgency and respond to customer queries in a empathetic and professional matter

Dealing with hardship calls and coming up with solutions

Always look for new opportunities to delight our customers

Contributing to the development and continuous improvement of customer experience The ideal candidate will have:

A strong background in handling difficult calls or customers

High level of empathy and resilience

Professionalism and empathy when handling inbound and outbound calls

Proven examples of strong customer focus and dispute resolution





Possess high degree of attention to detail and accuracy

Ability to work a rotating roster between the hours of 8am-8pm Monday- Saturday

Must be available to commence Monday 23rd of November 2026

Benefits

A outstanding pay rate of $40.84 p/h

Enjoy the convenience of working close to home at Bedford Park with onsite parking An exciting opportunity to work within one Australia's largest banking institutes

This organisation offers extensive and thorough training programs which aid staff learning and development

Full-time hours provided, casual 9 month assignment with view to transition to permanent if you are the right fit for the role

Multiple exciting benefits and discounts that come with working for a Big 4 Bank!

Applications

If you feel your skills match the above criteria, please attention your CV in MS Word format to Emily Bridgland, then click APPLY now! Please note only short listed candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

📌 Hardships & Collections Consultant (Bedford Park)
🏢 Juanita Brophy
📍 Bedford Park