Head of Delivery

IPTel Solutions is seeking an experienced Head of Delivery to lead our Project Management Office, engineering delivery teams and overall project delivery function while helping us continue to deliver outstanding outcomes for our customers.

IPTel Solutions delivers networking professional services and builds complex corporate networks. As a Cisco Gold Partner, we specialise in Cisco, Meraki and enterprise networking solutions across a diverse range of customers and industries.

Our projects vary considerably in size and complexity and include large-scale deployments and new-build projects requiring close coordination with customers, builders, construction teams, contractors, technology vendors and other third-party stakeholders.

We are looking for an experienced delivery leader who can drive project governance, portfolio oversight, people leadership, operational performance and delivery excellence across the business. Leading a team of 16 staff, including 5 PMO professionals and 11 Network Engineers, you will be responsible for developing capability across the delivery function while ensuring exceptional customer outcomes and strong commercial performance.

You will be responsible for ensuring projects are delivered consistently, efficiently and to a high standard, while implementing the frameworks, tools, reporting and governance processes that enable successful project delivery across the organisation. You will also be accountable for customer satisfaction, resource utilisation, delivery performance and contributing to the commercial success of the business.

Experience within networking, telecommunications, infrastructure or technology project environments would be highly regarded.

The Role

As Head of Delivery, you will be responsible for leading IPTel's Project Management Office (PMO), engineering delivery resources and overall project delivery function.

You will work closely with customers, Project Managers, engineers, suppliers, contractors and senior leadership to ensure projects are delivered efficiently, risks are effectively managed, resources are optimised and customers receive exceptional service.

Key Responsibilities

- Leading and managing IPTel's PMO, engineering delivery resources and overall project delivery function
- Leading, managing and developing a team of 16 staff, including 5 PMO professionals and 11 Network Engineers
- Creating and maintaining a high-performance, customer-focused delivery culture
- Conducting performance reviews, setting objectives and supporting career development across the delivery function
- Recruiting, onboarding and developing project delivery and engineering staff as required
- Providing leadership, mentoring, coaching and performance management across both project delivery and engineering teams
- Supporting succession planning, capability development and workforce growth
- Ensuring effective collaboration between PMO and engineering teams
- Establishing, maintaining and continually improving project delivery methodologies, standards, templates and governance frameworks
- Providing strategic oversight of IPTel's project portfolio
- Ensuring projects are delivered on time, within budget and to agreed quality standards
- Monitoring project performance across schedules, budgets, risks, resource allocation and customer commitments
- Developing and maintaining portfolio-level reporting, dashboards and executive reporting
- Providing regular delivery, portfolio and performance updates to senior leadership
- Managing project governance processes, reviews, audits and quality assurance activities
- Ensuring project documentation, reporting and deliverables are accurate, complete and aligned with business standards
- Managing resource planning, workforce capacity and project allocation across the delivery team
- Working closely with technical leads to ensure engineering resources are effectively allocated across customer projects
- Driving consistency in project planning, reporting and delivery practices




- Leading the resolution of project escalations, delivery challenges and customer issues
- Facilitating lessons learned reviews and continuous improvement initiatives
- Identifying and implementing project management tools, systems and process improvements
- Building strong relationships with customers, suppliers, contractors and internal stakeholders
- Owning overall delivery performance across the business
- Driving customer satisfaction and maintaining strong client relationships throughout the project lifecycle
- Monitoring and improving customer experience and project delivery outcomes
- Managing delivery performance against key operational and commercial metrics
- Overseeing project profitability, delivery efficiency and resource utilisation
- Working with leadership to forecast delivery capacity, workforce requirements and future resource demand
- Contributing to business growth by supporting sales, solution development and project estimation activities
- Establishing and tracking delivery KPIs and driving continuous improvement across the delivery function
- Supporting strategic business initiatives and contributing to the ongoing growth and maturity of the organisation

What We're Looking For

IPTel's mission is to deliver Network Engineering Excellence, and we are looking for someone who shares our commitment to quality, accountability and outstanding customer outcomes.

To succeed in this role, you will need:

- Demonstrated experience leading a project delivery function, PMO, professional services team or project portfolio
- Proven experience managing and developing Project Managers, engineers and delivery professionals
- Demonstrated experience leading multidisciplinary teams comprising both project delivery and technical resources
- Experience managing teams of 10+ staff, including performance management, workforce planning and capability development
- Experience leading managers, senior professionals and technical specialists
- A track record of building high-performing delivery and engineering teams
- Strong leadership skills with the ability to motivate, influence and guide teams to achieve successful outcomes
- Demonstrated success building high-performing and accountable teams
- Strong experience developing and implementing project governance frameworks, methodologies and delivery standards
- Proven experience overseeing multiple concurrent projects and competing priorities
- Strong portfolio management, executive reporting and stakeholder engagement experience
- Experience managing project risks, issues, dependencies and escalations
- Demonstrated experience with resource planning, workload management and capacity forecasting
- Experience managing delivery performance through operational, customer and commercial metrics
- Strong understanding of project financial management, profitability and commercial outcomes
- Strong business acumen with the ability to balance customer outcomes, operational efficiency and commercial objectives
- Experience establishing KPIs, reporting frameworks and performance measures
- Experience driving process improvement and operational maturity
- Strong customer and stakeholder management skills
- Experience working closely with sales, engineering and leadership teams to support business growth
- Excellent communication, presentation and influencing skills
- Strong analytical and problem-solving capabilities
- Excellent attention to detail and commitment to quality
- Strong working knowledge of Microsoft Project, Smartsheet or equivalent project management platforms
- Solid skills in Microsoft Word, Excel,



Power BI and Visio
- Experience working within technology, networking, telecommunications or infrastructure project environments
- The ability to work autonomously, make sound decisions and lead through complex challenges
- A recognised Project Management qualification or certification

Highly Desirable

Experience in any of the following would be highly regarded:

- Cisco or Meraki networking projects
- HPE Aruba networking solutions
- Enterprise Wi-Fi deployments
- Network infrastructure projects
- Leadership of PMO and engineering teams within a technology, telecommunications or infrastructure environment
- Portfolio management and resource planning
- Smartsheet, Power BI or similar reporting platforms
- Program management experience
- PRINCE2, PMP, Agile, MSP or equivalent certifications

Success in This Role

You will be successful in this role if you can:

- Build and lead a high-performing delivery team
- Successfully manage and develop both project management and engineering resources
- Deliver consistent, high-quality outcomes for customers
- Improve project delivery maturity, governance and reporting across the organisation
- Ensure projects achieve their schedule, budget and quality objectives
- Drive strong customer satisfaction and long-term customer relationships
- Maintain effective resource utilisation and workforce planning across the delivery function
- Improve project profitability and commercial performance
- Develop meaningful delivery metrics and executive reporting
- Create a culture of accountability, collaboration and continuous improvement

What's in It for You?

You'll play a key leadership role in shaping IPTel's delivery capability while working alongside experienced networking engineers and delivery professionals.

At IPTel, you'll have:

- The opportunity to lead and develop a team of 16 delivery professionals
- Significant influence over project delivery standards, governance and best practices
- A senior leadership role within a growing and respected technology business
- Exposure to complex Cisco, Meraki, networking and Wi-Fi projects
- Responsibility for driving delivery excellence across a diverse project portfolio
- The chance to improve systems, processes and operational capability
- Exposure to a diverse customer base and a variety of project environments
- The opportunity to work on large-scale and new-build technology projects
- The ability to make a meaningful impact on organisational performance, commercial outcomes and customer satisfaction
- A collaborative team focused on quality engineering and exceptional customer service

Contract Details

- Location: Melbourne or Brisbane
- Engagement: Permanent, Full-Time
- Applicants must have full Australian working rights

What Happens Next?

Please submit your CV together with a brief cover letter outlining your suitability for the role.

We would particularly like to hear about:

- Your experience leading a project delivery function, PMO or professional services team
- The size, complexity and value of the project portfolios you have overseen
- Your experience managing and developing both project management and engineering teams
- Your experience leading teams of 10+ staff
- Your experience establishing governance frameworks, reporting and delivery standards
- Your approach to resource planning, capacity management and portfolio oversight
- Your experience managing project risks, issues and escalations
- Your experience improving customer satisfaction and delivery performance
- Your experience improving project profitability, utilisation and operational outcomes
- Your experience implementing project management systems, tools or process improvements
- Your Project Management, PMO or Program Management qualifications
- Your technology, networking or infrastructure industry experience
- Why you would like to work with IPTel Solutions

Interested to know more about what it's like to work with IPTel?

We'd love to hear from you.

📌 Head of Delivery (Melbourne)
🏢 IPTEL SOLUTIONS
📍 Melbourne