Job Type: Full-time Remote: Remote You may have been told once (or twice) that you’re the “World’s Best Boss”...

Maybe it was said by a happy colleague, written in a reference letter or printed on a coffee cup. If you bought the coffee cup yourself, we won’t ask. Nor judge.

What we will ask you; is whether you can actually lead people, make good decisions, bond team culture, look after clients and make a very fast growing agency better and better?

"Sounds good. So who am I?"

You fundamentally know your s#!t, but you don’t need everyone else to know that you know your s#!t. You just get it and get...s#!t...done!

You’re confident without needing to dominate the room. You can take feedback, give feedback and get stuck into a problem without needing a committee meeting first.

You are passionate about the work, care about the people doing it and honour completely the clients who trust us to grow their money.

You also understand that culture is not a framed value on the wall. It is what happens when a team have worked together for years. For context, our average tenure is 3 years with some in the team 5 years in a business only running for 7.

Board of Directors, an ASX listed company, business owners and marketing managers. You show up with confidence, clarity and direction.

If your ego is big and you expect the team to adapt to your leadership style, move on champ. We see through talk pretty quickly.

You stand tall and lead the team when deadlines get tight, clients are difficult and the team needs your expertise and support.

Your folks, friends and colleagues currently know you as:

A Senior Account Manager or Account Director already leading beyond your own portfolio.

A Department Head across paid media, SEO, email, CRM, websites, CRO or client success.

A yoda of knowledge, proof and expertise in your digital craft. You love what you do and it shows in your ads management, or your SEO results, or even your email marketing skills. Neigh... all 3...you unicorn, you?

A Head of Digital, Head of Digital Marketing or Head of Performance.

An Operations Manager or General Manager in a growing digital marketing agency.

Running a smaller independent agency and currently doing the lot yourself, from strategy and sales to client fires and probably making the coffee?

If you are one of the above, chime in. Your title matters less than the responsibility you have carried, the judgement you have shown and the outcomes you have delivered.

This is a senior role actioning deliverables with your team across client strategy, team leadership, client success and agency operations. You’ll help coordinate the people responsible for delivery, keep priorities moving, identify what is getting in the way and support the decisions shaping the next phase of the business. You'll get it done, when the team need your help.

As trust and responsibility build,



there is room to take on greater ownership across agency operations, P&L;, commercial performance and business direction are all up for grabs.

Don't have all this skill and experience? Yeah we get it. We’re aiming high because the right person could grow into broader agency leadership and might require growth to actually become "Head of Digital"... If you are currently working in an agency in account management or see yourself fitting this role in an out of the box way, throw your hat in the ring! We are growing and always have a mantra to hire people over positions. Why not apply anyway!

The main jam

We’re looking for someone who can contribute immediately. This is a hands‑on role from the get‑go, working alongside Heads and Managers across SEO, email, CRM, paid advertising and AI, you’ll:

Directly manage a portfolio of high‑value client accounts across strategy, delivery, communication and retention.

Support Account Managers with priorities, deadlines, handovers and difficult client conversations.

Coordinate work across Heads and specialists so nothing gets missed.

Review capacity, scopes, budgets and account performance, then act when something needs attention.

Remove bottlenecks and improve the systems, workflows, reporting and AI tools behind delivery.

Work with the Directors on forecasting, P&L;, budgets, margins and profitability.

Your title matters less than what you’ve led and what you’re capable of taking on next.

Success looks like clearer ownership, breathing room for Account Managers, mentorship to team members, stronger client delivery, fewer bottlenecks and Directors with visibility without needing to chase every moving part.

When are we starting?

Now, or in the next few weeks when your tenure allows.

This is a full-time role, Monday to Friday. Our usual office days are Monday, Tuesday and Thursday, with Wednesday and Friday generally available to work from home.

You’ll need to attend our Tweed Heads South office and studio at least three days per week. You must have reliable home internet and a suitable home office environment.

Please note - This role is based in Tweed Heads South and is best suited to someone living within logical driving distance across Northern NSW, the Tweed Coast, the Gold Coast or Southern Queensland. PLEASE DO NOT APPLY if you are overseas or do not have permanent working rights in Australia. Sorry, left caps lock on.

What's the first 90 days look like?

Your first 90 days are about showing us what you’re made of,



supporting the people around you and earning the trust to take on more.

You’ll work behind the scenes with our Account Managers across high-value client accounts, helping coordinate strategy and deliverables across email, paid ads, creative, SEO, websites and more.

Your first priority is to create breathing room. You’ll take workflow off our full Account Managers, support the wider team, identify gaps and get your hands dirty straight away. We want to see how you think, communicate, organise and follow through while helping the team deliver at its best.

When the timing aligns, audit Gravitate itself and identify practical improvements across our systems, workflows and operations. As you settle in, you’ll support the Directors and leadership team with the operational side of the business as we continue to scale.

Good segue. Where's the business at... as of today!?

You’re joining Gravitate during a period of serious growth. Our business is BOOOOOOMING (not KA-BOOMING.... BIG distinction). This is thanks to the boutique Australian only agency that trains it's staff solid, high quality deliverables, a clean reputation and insane client retention. We have not had a client leave all year (correction - we lost only one email client all year, to an ai slop setup that we had to go in later and fix up for them anyway)…

The last few months have been our strongest ever for revenue and profit. New clients are joining faster than we can onboard them, and large international clients too with eye watering ad spends. Sooo... we currently have a waitlist and we don't want one. We want to lean into the growth and you are here to remove that bottleneck!

The team is experienced, long-term and absolutely crushes it so they're managing what we have on well. They work incredibly well together and have been for years.

Our Account Managers are at capacity though, and the wider team needs someone who can create breathing room, free up capacity and make an immediate difference across the agency.

The Gravitate team

We’re a team of 15 Australians, with no offshore staff and an average tenure of more than three years. Some of our team have managed the same clients for 6 years, helping to grow their brands into house hold names over their time.

We work in client pods, train every week and rely on the collective expertise of the team and external creatives to mentor and teach us further in weekly lunch and learns. Our leadership team includes specialists across SEO, email marketing, CRM, paid advertising, AI, creative and client success.

We are blending creative, AI, digital and the right people and expertise to build the best paid media, best culture and best ducking digital agency to work in, within Australia.

We work hard, care about the outcomes and throw enough banter around to keep things enjoyable.

📌 Head of Digital & Operations (Tweed Heads)
🏢 GRAVITATE Digital Marketing
📍 Tweed Heads