About us

Mercure Rockhampton is part of Accor, a global leader in hospitality with a network of over 5,000 hotels worldwide. At Mercure, we combine local charm with international standards, creating memorable stays for every guest. We pride ourselves on warm service, high standards, and a supportive team culture where people can thrive and grow.

Qualifications & experience

- Minimum 12 months experience in hotel reception
- Strong customer service skills
- Intermediate or higher computer skills including microsoft products
- Current QLD RSA (or ability to obtain within 3 days of employment)
- Robust communication skills
- Excellent time management skills
- Hands-on, proactive and guest-focused approach
- Ability to work a 7 day roster across both day and night shifts

Tasks & responsibilities

- Check guests in and out
- Reservations




- Respond to incoming calls in a timely and professional manner
- Operate PABX telephone system
- Coordinate meeting room facilities
- Maintain cleanliness and presentation of reception area
- Role model excellent customer service at all times
- Knowledge of local area
- Handle customer requests and complaints
- Follow Accor policies and procedures + OHS procedures

Why Join Us?

- Supportive and team-oriented workplace culture
- Career development and growth opportunities
- Work in a well-established regional hotel with strong guest demand
- Employee benefits across La Vie Hotels & Resorts portfolio

📌 Hotel Receptionist (Rockhampton)
🏢 Mercure Rockhampton
📍 Rockhampton