About us

Mercure Rockhampton is part of Accor, a global leader in hospitality with a network of over 5,000 hotels worldwide. At Mercure, we combine local charm with international standards, creating memorable stays for every guest. We pride ourselves on warm service, high standards, and a supportive team culture where people can thrive and grow.

Qualifications & experience

- Minimum 12 months experience in hotel reception

- Strong customer service skills

- Intermediate or higher computer skills including microsoft products

- Current QLD RSA (or ability to obtain within 3 days of employment)

- Strong communication skills

- Excellent time management skills

- Hands-on, proactive and guest-focused approach

- Ability to work a 7 day roster across both day and night shifts

Tasks & responsibilities

- Check guests in and out

- Reservations





- Respond to incoming calls in a timely and professional manner

- Operate PABX telephone system

- Coordinate meeting room facilities

- Maintain cleanliness and presentation of reception area

- Role model excellent customer service at all times

- Knowledge of local area

- Handle customer requests and complaints

- Follow Accor policies and procedures OHS procedures

Why Join Us?

- Supportive and team-oriented workplace culture

- Career development and growth opportunities

- Work in a well-established regional hotel with solid guest demand

- Employee benefits across La Vie Hotels & Resorts portfolio

📌 Hotel Receptionist (Rockhampton)
🏢 MERCURE
📍 Rockhampton