Job Description
Pay Rate:
$* per hour + Super
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The Customer Service Officer will deliver first-contact customer service across phone, face-to-face, and digital channels. Operating as the face and voice of the local council, the goal is to resolve community inquiries efficiently, empathetically, and professionally.
Customer Service & Case Management n
Provide quick, effective, and empathetic service aiming for 1st Contact Resolution.
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Accurately record unresolved inquiries and requests into the CRM (Pathway) system.
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Handle customer complaints calmly and professionally in accordance with council values.
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Manage incoming phone inquiries, providing clear and helpful information.
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Handle digital channels concurrently, including webchats, social media responses, emails,



and e-CRS forms.
Counter Duties & Cashiering n
Welcome visitors at reception and effectively manage customer flow during busy periods.
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Receive and process payments for council fees (e.g., rates, infringement payments) adhering strictly to cash-handling protocols.
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Receive incoming
deliveries/couriers
and sharps containers according to safety guidelines
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At Randstad, we are passionate about providing equal employment prospects and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Customer Service Officer Melbourne
🏢 Randstad
📍 Melbourne