/n Are you passionate about technology and eager to make a real difference? We’re offering an exceptional prospect for a client-focused ICT Support Officer (On-site) to join a vibrant secondary college community. /n /n This isn’t just a role—it’s a chance to combine your technical expertise with your ability to build strong relationships, solve challenges, and deliver outstanding support in a dynamic and rewarding environment. /n /n About the Role /n /n In this role, you’ll provide technical support and troubleshooting while building lasting relationships with clients and team members. Your day-to-day responsibilities will include: /n /n /n

- Delivering technical support and managing systems and devices to ensure exceptional customer satisfaction.

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- Logging incidents in the ticketing system, determining severity and priority levels, and escalating when necessary.

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- Building strong relationships with the ICT Manager, clients, and the wider RTG team.

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- Developing documentation, training materials, and guides to effectively support end users in utilising technology.

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- Anticipating potential issues, making proactive suggestions, and sharing innovative ideas.

/n /n What You Bring /n /n We’re seeking a professional with: /n /n /n

- 1-3 years’ experience in Level 1/2 technical support, with a focus on documenting, monitoring, and resolving issues promptly.

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- Proven experience supporting a broad range of Windows and Mac technologies.

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- Solid understanding of wireless networking, TCP/IP, remote administration tools, and techniques.

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- Basic skills in Windows system administration, including Active Directory (Azure) and Group Policy.

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- Knowledge of cloud-based platforms like Microsoft Office 365 and G-Suite.

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- Experience in administering Jamf or other MDM systems.

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- Strong problem-solving skills to manage technical challenges efficiently and effectively.

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- Excellent interpersonal, written, and oral communication skills.

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- A customer-focused mindset and demonstrated ability to manage stakeholder relationships effectively.

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- The ability to work autonomously with a collaborative, team-player approach.

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- A current valid Australian driver’s license and access to your own car.

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- Preferred Skills

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- Strong critical thinking abilities to diagnose and resolve issues with precision.

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- Prior experience in a client-oriented role, showcasing a proactive and solution-driven approach to customer support.

/n /n /n Why join us? /n /n /n

- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.

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- We support our people in their lives and understand there are things other than work on their minds.

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- One of our strategic pillars is to expand our people’s careers and responsibilities as they grow and continue to develop.

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- We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.

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- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more…

/n /n /n Who is Reflex Technology Group? /n /n RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in ‘care’ industries such as education, the aged, health care, and not-for-profit. /n /n We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team’s expertise and attitude. /n /n Our people are driven by the fact that we can make a difference/ an impact on something meaningful – technology is the enabler, not the outcome.

Our focus is on people and what they want to achieve, and then how we can collaboratively develop a plan forward. /n /n /n Please Note: /n /n This is a full-time (on-site) role. Successful candidates will need to undergo a National Criminal History Check and Working with Children Check /n

📌 ICT Support Officer - Warrnambool
🏢 Reflex Technology Group
📍 Warrnambool