A reliable Australian owned International Freight Forwarder with 20 years in the market is seeking a seasoned Import Operations / Customer Service Specialist to service Import LCL/FCL/Airfreight customers. Located in MEL HO @ Tullamarine.

ABOUT THE ROLE:

- Handle FCL / LCL / Airfreight import shipments from PO Placement and management through to delivery and billing.

- Manage customer accounts and build client relationships

- Ensure Customer satisfaction through effective and efficient responses to customer enquiries, issues, and concerns as well as develop new opportunities in different trade lanes, services.

- Explore additional customer needs/ opportunities and maintain SOPs at all times.

- Ensure all customer details are maintained and kept up to date.

- Assist with some export operations

ABOUT YOU:

- 2 years Import local Freight Forwarder experience

- 1 years experience with Cargowise1

- Strong attention to detail





- Understanding of export operations

- Excellent communication and computer skills

- Adaptable

- Excellent Customer Service skills

- Relationship building skills.

- Ability to work independently and as part of a team.

WHAT'S IN IT FOR YOU:

- Supportive team and management

- Opportunities to grow

- Work for a stable and growing forwarder

- Small tight knit team

- Onsite parking

- Australian owned business

- Best in class ERP

To qualify for this role you must have current local experience within International Freight Forwarding, have full working rights in Australia and undergo a Police Check!

If this sounds like the role for you, apply today! Or to discuss Contact Maria on (03) 9338 2***

#SCR-maria-epshtein

📌 Import Operations & Customer Service - International Freight Forwarding (Tullamarine)
🏢 Stone Freight Solutions
📍 Tullamarine