/n Description/n

/n We are looking for an IT Onsite Support Specialist to provide responsive, practical and customer-focused technology support across our Perth office and associated regional offices. You will play an important role in keeping our day-to-day technology services operating effectively, resolving technical issues and ensuring our people have the tools and support they need to do their best work. /n What you’ll do /n Reporting to the IT Onsite Support Lead AU, you will provide technical support across end-user devices, applications, meeting rooms and collaboration technologies. /n Onsite support and customer experience /n /n

- Provide 2nd-level support for incidents and service requests relating to desktops, laptops, mobile devices, peripherals, operating systems, Microsoft 365, approved business applications, connectivity and collaboration technologies.

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- Deliver professional, client-focused support through clear communication, active ownership, appropriate prioritisation and timely resolution or escalation.

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- Provide hands-on deskside support and practical guidance to users with varying levels of technical knowledge.

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- Ensure day-to-day onsite IT services are operational and available and proactively identify issues that may affect users or office operations.

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- Support onboarding, offboarding and user lifecycle activities, including equipment preparation, deployment, recovery and access-related coordination.

/n /n Meeting rooms and collaboration technology /n /n

- Provide proactive support and maintenance for Microsoft Teams Rooms, audio-visual systems, digital collaboration technologies and meeting room infrastructure.

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- Complete regular meeting room health checks, respond quickly to meeting-impacting issues and coordinate escalation to internal teams or specialist vendors when required.

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- Support important meetings and events where onsite technical assistance is required.

/n /n Endpoint and asset lifecycle management /n /n

- Install, configure, test, deploy and support standard hardware and software, including device builds, updates and approved applications.

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- Manage device provisioning, deployment, refresh, replacement, recovery and decommissioning in accordance with global standards and processes.

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- Maintain accurate asset, inventory and configuration records in the Configuration Management Database (CMDB), supporting audit and governance requirements.





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- Coordinate hardware warranty repairs, vendor activities and secure equipment handling as required.

/n /n Service management, security and continuous improvement /n /n

- Ensure incidents, requests, tasks, asset activities and support actions are accurately recorded and managed in ServiceNow in accordance with ITSM processes, service level commitments and knowledge management standards.

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- Meet agreed operational targets, productivity expectations and customer service standards, while maintaining quality and attention to detail.

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- Create, review and maintain clear Knowledge Base articles and support documentation to improve consistency, self-service and team capability.

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- Identify recurring issues and opportunities to improve service quality, operational efficiency, user experience and process effectiveness.

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- Promote cyber security best practices and promptly identify and escalate suspected security incidents, vulnerabilities or non-compliant technology use.

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- Collaborate with local, regional and global resolver teams, and participate in technology deployments, office changes, projects and integration activities as required.

/n /n Professional responsibilities /n /n

- Adhere to Front Line Services governance, approved procedures, WSP guiding principles and all applicable Safety, Health, Environment and Quality obligations.

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- Maintain regular onsite presence and travel to associated regional offices when required to support users, office operations and technology activities.

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- Take responsibility for ongoing development through regular Thrive conversations, required learning and maintaining relevant capability records, registrations or licences.

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- Perform other duties reasonably incidental to the position, as directed by the Company from time to time.

/n /n /n Role Specific Qualifications and Experience /n /n

- Qualification in a computing discipline and/or a minimum of 2 years relevant experience in an IT support function. /n




- Enthusiastic and passionate about IT service delivery and the delivery of a high-quality end-user experience. /n
- Contemporary working knowledge of a broad range of end-user computing technologies including desktop and laptop hardware, operating systems, peripherals, mobile devices, collaboration technologies, and productivity applications. /n
- Working knowledge of networking technologies and protocols including TCP/IP, DHCP, DNS, Wi-Fi, VPN, and basic network troubleshooting.

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- High-level competency in Microsoft 365 applications and services including Outlook, Teams, OneDrive, SharePoint, Office applications, and collaboration technologies. /n
- Working knowledge of ServiceNow, IT service management (ITSM) processes, and ITIL methodologies. /n
- ITIL v4 Foundations Certification. (Desirable) /n
- Working knowledge of Microsoft Intune, Windows Autopilot, and modern endpoint management technologies. (Desirable)

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- Experience supporting Microsoft Teams Rooms, audio-visual systems, and meeting room technologies. (Desirable) · Experience with hardware asset lifecycle management and Configuration Management Database (CMDB) processes. (Desirable) /n
- Experience supporting enterprise Microsoft 365 environments and corporate standard operating procedures. (Desirable) /n
- Experience in supporting digital engineering applications. (Desirable) /n
- Maintain a current Driver’s Licence

/n /n /n Why join WSP? /n At WSP, you'll work on projects that shape cities, communities and critical infrastructure across Australia and beyond. You'll join a collaborative team of engineers, scientists, consultants and digital specialists who are passionate about solving complex problems with data and technology. /n We offer: /n /n

- The opportunity to work on nationally significant infrastructure and sustainability projects.

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- Access to industry-leading digital, AI and cloud technologies.

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- Flexible working arrangements that support work-life balance.

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- Ongoing investment in learning, development and technical career growth.

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- A team-oriented, inclusive and high-performing culture where innovation is encouraged.

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- The chance to influence how data and AI are applied to some of the world's most pressing challenges.

/n /n /n Imagine a better future for us all and a better future for you. /n With us, you can. Apply today. /n

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📌 IT Onsite Support Specialist (Perth)
🏢 WSP
📍 Perth