UNITED WORKERS’ UNION - A NEW CHAPTER. A RENEWED FOCUS. JOIN US

United Workers Union is entering an exciting new chapter.

With new leadership comes renewed purpose, fresh energy and a clear ambition: to build the strongest organising union in Australia that wins for workers.

We are looking for enthusiastic, service-focused IT Officer who shares our values to join one of Australia’s largest and most influential unions. This is an ongoing, part-time role working 3 days per week, based in Perth, Western Australia.

ABOUT UNION WORKERS’ UNION

We believe unions are strongest when members lead.

That’s why, United Workers Union is one of Australia’s largest and fastest-growing member-led unions, representing workers across a diverse range of industries that keep our communities running every day. Our members work in aged care; early education; hospitality; logistics; manufacturing; health; cleaning; disability support; warehousing; food production and many other sectors.

Every day we organise to improve the lives of working people and create lasting change.

We do this by pulling every lever to build worker power – growing membership, developing workplace leaders, supporting delegates, organising collective action and campaigning for better wages, safer workplaces, and fairer communities, including campaigning both politically and in the community.

The United Workers

Union is proudly affiliated with the Australian Labor Party.

As we move into our next chapter, we are investing in growing our organising capability, developing our people and strengthening member-led campaigns across the country.

THE PROSPECT

As our IT Officer, you will help staff access the technology they need to support members. You will provide on-site technical support in Perth and remote support to teams across Australia, resolving issues and explaining solutions in clear, practical terms.

Occasional short-term interstate travel may be required to provide hands-on support or assist with major project rollouts.

Your main responsibilities will be:

- Technical Support & Service Desk:



Serve as the primary on-site IT contact for the Perth office while responding to, resolving, or escalating national technical support queries.

- Systems Administration: Manage Microsoft 365, Exchange Online, SharePoint Online, Entra, Intune, Active Directory, DNS, DHCP, and Group Policies.

- Device & Infrastructure Management: Deploy, configure, and maintain Windows, macOS, and iOS devices.

Administer

Hyper-V virtual environments and associated servers.

- Network & Hardware Support: Troubleshoot networking, Wi-Fi, printing, local PBX phone systems, and audio-visual/video conferencing systems.

- Documentation & Service Management: Proactively manage ITSM platforms, contribute to the technical knowledge base, and maintain operational documentation.

- User Support: Assist staff with core productivity suites (Microsoft Office) and union-specific applications

WHO WE’RE LOOKING FOR

We are seeking a proactive IT professional who combines strong technical skills with a helpful, responsive approach to supporting staff, and has a genuine commitment to the values and purpose of the Union.

You will bring:

- Helpdesk & Support Experience: Proven experience delivering front-line IT support and helpdesk troubleshooting.

- Microsoft Ecosystem Expertise: Hands-on experience administering Microsoft 365, Active Directory, DHCP, DNS, Group Policy, and security groups.

- Virtualisation & Server Management: Demonstrated experience installing and configuring Hyper-V and Windows Server (2019–2025).

- Multi-Platform Support: Experience managing and deploying Windows, macOS, and iOS operating systems.

- Telecommunications & Networking: Familiarity with PBX/VoIP systems, WAN environments, firewalls, routers, and general networking.

- Security & Compliance: Solid understanding of endpoint security,



centrally managed antivirus systems, and IT security best practices.

- Communication & Collaboration: Ability to explain technical concepts clearly to non-technical users and collaborate across teams.

DESIRABLE EXPERIENCE

- Experience with Telstra TIPT PBX systems.

- Experience with ITSM platforms such as ManageEngine ServiceDesk Plus.

- Familiarity with endpoint management tools (e.g., PDQ Connect) and Sophos security products.

WHAT WE OFFER

- Generous employment conditions; terms and conditions in accordance with the United Workers Union Employment Agreement 2025, see https://tinyurl.com/UWUEA2025.

- Salary commensurate with demonstrated skills and experience.

- 16% superannuation.

- 25% leave loading.

- Flexible work arrangements.

- Supportive leadership committed to developing people.

- A diverse, inclusive and values driven workplace.

DIVERSITY AND INCLUSION

Our members come from every background imaginable, and we want our workforce to reflect that diversity.

We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, LGBTQIA+ people and anyone who shares our commitment to fairness, inclusion and worker justice.

JOIN THE NEXT CHAPTER

If you want to be part of a Union entering an exciting new era and are looking for meaningful work, ambitious colleagues and the opportunity to make a genuine difference to the lives of working people, we would love to hear from you.

Together, we’ll build stronger workplaces, stronger communities and a stronger union.

TO APPLY

Please submit your resume along with a cover letter addressing the Selection Criteria (listed under Who We’re Looking For) to Julie Korlevska, Deputy Director (People, Culture and Change) via the Dayforce careers page.

Closing Date: 4:00 PM (AWST), Monday 26 October 2026

(Note: Applications may be reviewed prior to the closing date, so early submission is encouraged.)

For further information regarding the role, please contact [email protected].

📌 IT Officer (Perth)
🏢 United Workers Union
📍 Perth