/n The Opportunity /n We’re looking for a part time IT Support Officer to join our internal IT team, providing day-to-day technical support to Access4 staff across the business. Working closely with our IT Support & Systems Administrator, you’ll help keep our internal systems, hardware and tools running smoothly, supporting everything from helpdesk requests through to systems administration and user training. /n /n What You’ll Be Doing /n /n

- Log, triage and escalate internal service requests in line with defined SLAs

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- Manage the setup and configuration of laptops, mobile devices and user accounts for staff

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- Support onboarding and offboarding processes from a tech setup perspective

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- Maintain IT asset registers, ensuring equipment is properly tracked and labelled

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- Assist with software updates, patching and system maintenance across the business

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- Support the rollout of new internal tools or platforms alongside the IT Support & Systems Administrator

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- Contribute to training, documentation and knowledge-sharing for internal stakeholders

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- Uphold IT security standards and follow Access4’s internal policies and procedures

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- Provide friendly, skilled support to colleagues across all departments

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- Handle personal data in line with Access4’s privacy and data handling policies, and report any actual or suspected data breaches per internal procedure

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- Stay aware of and comply with Access4’s ISO certifications (9001, 14001, 27001, 45001), participating in related training and audits as required

/n /n /n What You’ll Bring /n /n

- A Certificate III/IV or Diploma in Information Technology (or related discipline), or equivalent hands-on experience

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- Solid understanding of computer hardware, operating systems and networking concepts

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- Strong internal stakeholder support and relationship-building skills

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- Strong written and verbal communication skills

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- A proactive, detail-oriented approach to problem-solving

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- Ability to manage time effectively and prioritise across multiple tasks

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- Experience with Microsoft 365, Teams and Windows environments

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- Prior exposure to helpdesk ticketing systems is preferrable

/n /n /n About Access4 /n Founded in 2016, Access4 started with a vision to bring unified communications to the MSP market; an automated, singular platform to sell, provision and invoice customers. Today, this platform is known as SASBOSS® and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end-to-end partner enablement for service providers. /n /n We live and breathe our slogan of Innovate, Empower and Partner, which represents our commitment to the channel community and drives the growth of the business. As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business.

We’re also actively working to build a more diverse team, and would love to see more women in tech and telco apply for this role. /n /n Why Join Us? /n /n

- Hands-on ownership across internal helpdesk, systems admin and IT operations

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- A 3-day working week that supports genuine work-life balance

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- Work closely with our IT Support & Systems Administrator in a collaborative, supportive setup

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- Join a team that takes ownership and holds itself accountable, while staying approachable and easy to work with

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- Modern Richmond office close to public transport, cafés and shops

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- Employee Assistance Program (EAP)

/n /n /n Apply today with your CV and a cover letter outlining your suitability for the role. /n /n Agencies need not apply. /n

📌 IT Support Officer (Melbourne)
🏢 Access4 Pty
📍 Melbourne