Company Description:

Sandbox VR is the world’s most advanced virtual reality experience. Our immersive full-body, free-roam VR adventures allow guests to step inside a new world and become the hero of their own cinematic story.

Our venue is fast-paced, high-energy environments where teams of guests come together to escape reality and dive into thrilling adventures — from battling zombies to exploring space.

We are currently operating in Surfers Paradise on the Gold Coast and we’re looking for the right people to grow with us.

:

We are currently hiring for Junior Guest Experience Guides (Junior GEG) to join our Gold Coast team.

This is a casual position with the prospect for future advancement.

As a Junior Guest Experience Guide, you'll play a key role in-store — supporting daily operations and ensuring every guest has an exceptional experience from the moment they arrive to the moment they walk out the door, buzzing with excitement.

We’re especially looking for motivated high school students who are eager to gain valuable customer service and leadership experience in an exciting, fast-paced environment. If you have part-time weekday and weekend availability, enjoy working with people in a fun and dynamic setting, we’d love to hear from you.

If you're passionate about entertainment, love working with people, and thrive in a high-tech, guest-focused environment — this is the role for you.

Key Responsibilities

- Sales & Customer Focused: Build connections with guests, upsell virtual weapons and repeatability bookings, anticipate needs, Create memorable high-impact moments they’ll rave about.
- Tech Savvy: Troubleshoot and manage technical issues alongside support teams to keep operations smooth and guests happy.
- Strive for 5-Star Service:



Deliver a white-glove level of care that consistently leads to glowing guest feedback and 5-star Google reviews — your service should be as unforgettable as the experience itself.
- Communication: Proactively communicate any team, guest, or technical feedback to leadership to continually improve the operation.
- Lead the Experience: Take charge of delivering best-in-class experiences — from VR gear setup and safety checks to gameplay hosting and post-experience highlights.
- Operational Support: Work closely with your Leadership Team to execute daily priorities, and operational goals.
- Clean & Safe Space: Ensure our VR equipment, rooms, and customer areas are clean, safe, and prepped for every session.

Qualifications

We’re looking for someone who is:

- Will be good at customer-facing roles, ideally in entertainment, hospitality, retail or events.
- Comfortable working under pressure and staying cool during busy periods.
- Tech-confident — no coding required, but a quick learner when it comes to hardware/software troubleshooting.
- Physically capable of standing for long periods, lifting up to 10kg, and moving through the experience spaces.

Nice to Have (But Not Required)

- First Aid or RSA certification (can be obtained within 30 days).
- A love for games, technology, or immersive storytelling.

Additional Information

Location: Gold Coast (on-site role)

Employment Type: Casual

Working Hours: Flexible across weekdays, weekends, and holidays

Perks: Sandbox VR gameplay sessions, team social events, internal growth opportunities, and a dynamic, one-of-a-kind work environment

Ready to join the future of entertainment?

Apply now and become part of the Sandbox VR adventure.

Job Type: Casual

Pay: $20.28 – $37.12 per hour

Benefits

- Employee discount

Work Authorisation:
- Australia (Preferred)

Work Location: In person

📌 Junior Guest Experience Guide (Junior GEG) (Surfers Paradise)
🏢 Sandbox VR
📍 Surfers Paradise