/n Position Title: Senior Central Support Officer /n Department: Operations /n Reports To: Head of Operations /n Location: On-site Tullamarine /n Employment Type: Full Time /n ___ /n Position Overview: /n The Senior Central Support Administrator plays a key role in ensuring the smooth operation of centralized business support functions across departments. This position provides high-level administrative, procedural, and operational support, working closely with internal teams to streamline processes, improve service delivery, and maintain high standards of compliance and efficiency. /n ___ /n Key Responsibilities: /n • Provide advanced administrative and operational support to internal departments and stakeholders. /n • Complete administration team tasks daily as needed /n • Act as a central point of contact for escalated queries and complex support requests. /n • Coordinate and optimize central support workflows, procedures, and documentation. /n • Develop and maintain standard operating procedures (SOPs) and administrative best practices. /n • Support the implementation of systems and tools used for administrative operations. /n • Monitor compliance with internal policies, guidelines and service level agreements /n • Track KPI compliance across the team /n • Prepare detailed reports, dashboards, and documentation to assist with decision-making.



/n • Train and mentor junior administrators or support staff as required. /n • Liaise with cross-functional teams to ensure timely resolution of operational issues. /n • Contribute to process improvement initiatives to enhance efficiency and service delivery. /n • Create streamlined on-boarding and training processes /n • Develop and complete quality assurance audits /n ___ /n Key Skills &

Qualifications: /n • Proven experience in a senior administrative, operations support, or central services role. /n • Strong organizational and multitasking skills with excellent attention to detail. /n • High proficiency in Microsoft Office Suite and familiarity with CRM and workflow management /n • Excellent written and verbal communication skills. /n • Robust problem-solving ability and proactive mindset. /n • Experience working in fast-paced or matrixed environments. /n • Ability to work independently and collaboratively across teams. /n ___ /n Desirable Qualifications: /n • Diploma or degree in Business Administration, Operations Management, or a related field. /n • Experience with project coordination or process improvement methodologies (e.g., Lean, Six Sigma). /n • Familiarity with compliance, reporting, and auditing practices. /n /n

📌 Lead Customer Service Consultant (Melbourne)
🏢 Corporate Health Management
📍 Melbourne