Framework Architecture &

- Setup

Framework Design &

- Setup: Build and configure a modular, maintainable Playwright test automation framework from scratch using design patterns like Page Object Model (POM) or keyword-driven architecture.

Script &

- Suite Development: Write, maintain, and refactor clean, reusable test scripts in Playwright for end-to-end ServiceNow workflows (e.g., Incident/Change/Problem Management, Service Catalog, Approvals, and Custom Applications).

ServiceNow Handling: Overcome ServiceNow UI automation challenges by designing custom utilities/selectors to handle energetic iFrames, Shadow DOM, drop-down menus, glide-lists, and Service Portal widgets.

Authentication &

- Session Reuse: Implement efficient login state management using Playwright's storageState or API-driven authentication to bypass manual multi-step logins during execution.

API &

- UI Dual Verification: Integrate REST API testing alongside UI testing within Playwright to perform quick data creation, record teardowns, and backend validation directly on ServiceNow tables.

ServiceNow Testing Strategy &

- Execution

Upgrade &

- Regression Testing:



Establish automated regression test suites targeting ServiceNow platform upgrades (e.g., Washington, Xanadu releases) to catch broken scripts or changed DOM structures early.

ATF Alignment: Complement ServiceNow’s native Automated Test Framework (ATF) with external Playwright suites for end-to-end multi-role scenarios across non-ServiceNow integrated applications.

CI/CD Pipeline Setup: Configure parallel test execution and integrate test suites into DevOps tools (Azure DevOps, GitHub Actions, Jenkins) with automated HTML/Trace visual reporting.

Onsite Leadership &

- Delivery

Onsite QA Lead: Act as the primary QA point of contact onsite, interfacing daily with ServiceNow Architects, Functional Consultants, Developers, and Business Analysts.

Offshore Guidance: Direct the offshore test execution team, assign daily scripting tasks, enforce automation coding standards, and conduct peer code reviews.

Defect Triage: Lead defect triage meetings, track platform issues in Jira or ServiceNow Agile Engine, and report test execution metrics to senior leadership.

📌 Lead Software Engineer (Melbourne)
🏢 Virtusa
📍 Melbourne